T
triner
We have a TS 16949 surveillance audit coming up in about a month and a half. The auditor who is coming has been hammering our other facilities on their method of measuring efficiency for support processes. After much dancing, we finally got his definition: transactions per employee hour.
Example: APQP process
Our current measurements:
EFFECTIVENESS MEASURE(S): New Job start up timelines met per quotes
EFFICIENCY MEASURE(S):
New Job start up sample days to PPAP goal 75 days or less.
Number of samples to PPAP goal 10 samples or less.
Using his definition, I will need to change the efficiency measure to APQP submissions per employee hour
This is not a measurement that I want to spend resources on creating, measuring, nor tracking.
Much of the definitions of efficiency I have seen in this forum he would call effectiveness.
Has anyone else encountered this? How did you handle it?
Example: APQP process
Our current measurements:
EFFECTIVENESS MEASURE(S): New Job start up timelines met per quotes
EFFICIENCY MEASURE(S):
New Job start up sample days to PPAP goal 75 days or less.
Number of samples to PPAP goal 10 samples or less.
Using his definition, I will need to change the efficiency measure to APQP submissions per employee hour
This is not a measurement that I want to spend resources on creating, measuring, nor tracking.
Much of the definitions of efficiency I have seen in this forum he would call effectiveness.
Has anyone else encountered this? How did you handle it?