Paul Simpson
Trusted Information Resource
Here's another starter for ten.
I've been busy recently with some clients wanting to make the transition to ISO 9001.2000 and with another group who think they are ready for assessment. They think they have the process approach and so does their 3rd party auditor. I think they have just topped and tailed their procedures and are now calling them processes.
None of their "processes" goes beyond one department and all process measures are local nit picking stuff. What have people seen out there? More to the point what are people doing out there.
When I sit down with a client my starting point is that a process begins and ends with the final customer until they convince me otherwise.
Is it me or is a process more than a procedure with a flowchart?
I've been busy recently with some clients wanting to make the transition to ISO 9001.2000 and with another group who think they are ready for assessment. They think they have the process approach and so does their 3rd party auditor. I think they have just topped and tailed their procedures and are now calling them processes.
None of their "processes" goes beyond one department and all process measures are local nit picking stuff. What have people seen out there? More to the point what are people doing out there.
When I sit down with a client my starting point is that a process begins and ends with the final customer until they convince me otherwise.
Is it me or is a process more than a procedure with a flowchart?