hogheavenfarm
Admin
In the short version, if a company is issued a CAR by a customer that it feels is entirely unwarranted, how does it respond?
in the longer version - (Background):
Customer has company performing a cutting operation on its material. It then takes the material and assembles it into a product.
Customer has supplied the company with a dxf file to feed the cutting machine. There are no dimensions on the dxf file, only a part shape.
The parts are pieces of a larger structure made by a major manufacturer (the customers' customer. The final customer has prints with critical tolerances. Company cutting the parts does not have these prints.
Customer is now advising that pieces are out of tolerance and requires a CAR to send its end-user.
Company only quoted and cut based on supplied dxf files. If it accepts prints now, it is not what was quoted.
Company wishes to simply refuse CAR as inapplicable.
Any ideas? (and yes Jim, new quotes I assume will follow!)
in the longer version - (Background):
Customer has company performing a cutting operation on its material. It then takes the material and assembles it into a product.
Customer has supplied the company with a dxf file to feed the cutting machine. There are no dimensions on the dxf file, only a part shape.
The parts are pieces of a larger structure made by a major manufacturer (the customers' customer. The final customer has prints with critical tolerances. Company cutting the parts does not have these prints.
Customer is now advising that pieces are out of tolerance and requires a CAR to send its end-user.
Company only quoted and cut based on supplied dxf files. If it accepts prints now, it is not what was quoted.
Company wishes to simply refuse CAR as inapplicable.
Any ideas? (and yes Jim, new quotes I assume will follow!)