Samples of Quality Objectives & Policy for a Construction Company.

Dear All,

Would appreciate if you could furnish me with some samples of quality objectives and policy for a construction company.

Our customer asked for a detailed and practical samples as what we given is not sufficient.

Many thanks.

Cheers.

Re: Quality Objectives & Policy

se123 said:

Dear All,

Would appreciate if you could furnish me with some samples of quality objectives and policy for a construction company.

Our customer asked for a detailed and practical samples as what we given is not sufficient.

Many thanks.

Cheers.

Click to expand...

Are you willing/able to post some of your current examples of policy and objectives without revealing your company's name?

What was it that your customer judged: "not sufficient?"

Stijloor.

Re: Quality Objectives & Policy

Here is the reply from the customer;

Thank you for the sample attached for Quality Objectives and Policy but however, we had this sample already as provided in the 1st workshop. What we require is a more detailed or practical samples for our reference in adopting the most appropriate one in drafting our Quality Policy and objectives.

Attached the samples for your review. Please advise.

Hi! I need your advice.....

Do I need to remove the safety word from this quality policy? Top management is convinced that they care about customer safety but registrar recently revised our documentation and citied that safety is not a quality objective; Does safety need to be removed?

"In ABC Co. we are committed to deliver products and services of the highest quality in order to guarantee the safety and the total satisfaction of our customers throught the continual improvement of our system."

The policy has been posted in the areas, so the less to change it the better.
Please advice!!!

AC

Any advice? Please help

Re: Quality Objectives & Policy

se123 said:

Here is the reply from the customer;

Thank you for the sample attached for Quality Objectives and Policy but however, we had this sample already as provided in the 1st workshop. What we require is a more detailed or practical samples for our reference in adopting the most appropriate one in drafting our Quality Policy and objectives.

Attached the samples for your review. Please advise.

Click to expand...

This could be a language/communication issue, but the way I interpret the customer's reponse is that they want to use your objectives/policy to help develop their own.

I'd tell the Customer that your objectives/policy work for your organization (I'm assuming they do). If you wish to invite them to visit you so that you can demonstrate how the objectives/policy are implemented and applied, that might be helpful...but it does invite the customer onsite and that may cause issues.

Anerol C said:

Hi! I need your advice.....

Do I need to remove the safety word from this quality policy? Top management is convinced that they care about customer safety but registrar recently revised our documentation and citied that safety is not a quality objective; Does safety need to be removed?

"In ABC Co. we are committed to deliver products and services of the highest quality in order to guarantee the safety and the total satisfaction of our customers throught the continual improvement of our system."

The policy has been posted in the areas, so the less to change it the better.
Please advice!!!

AC

Click to expand...

Do you need to remove the word "safety"? No.
Is "safety" a quality objective? No.

What problem is it causing to have safety in there?

I suppose one could argue that if the product is not safe and the customer is harmed, odds they will not return...think Customer Satisfaction here.

I suppose one could argue that a "safe" product is one of those customer requires not stated but implied...and I do believe that there is a clause on customer requirements.

Just my opinion.

Anerol C said:

but registrar recently revised our documentation and citied that safety is not a quality objective; Does safety need to be removed?

Click to expand...

Lorena, please tell the auditor working for the registrar you engaged with, to re-think his/her position. Occupational Health & Safety is outside the scope of ISO 9001 and a QMS but PRODUCT SAFETY is not. The reason ISO 9001 requires a QMS to ensure that product is compliant with statutory and legal requirements is exactly to "ensure" the product is safe. The way I read your quality policy, I see no problem whatsoever with the use of the word safety. There is no reason for you to remove that word, in my opinion.

Sidney is correct and I'll add my lttle tid-bit...As long as you place the minimum required information in your policy you can add anything else you want and say it any way you want.

Additionally, your registrar shouldn't be touching your documentation for any reason other than reviewing it against the requirements that must be met.

Don't change squat.

Many good advice so far - especially on the minimum content part which if I am not mistaken includes customer satisfaction and continuous improvement. As to the maximum, just look at the thread entitled: How many sentences does your Quality Policy statement contain?

Coming from a country where English is either second or third language, I can understand the rationale of Consultants or CB's if they choose to intervene in such issues. Many business owners set very good and meaningful policies in their mother tongue. Unfortunately, when translated it became not only tongue twisters, mouthfuls but jokes (just surf the net for some laughs if you want).

In the OP's case, it looks alright.