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Old 4th December 2004, 10:17 AM
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Default Leveraging Customer Complaints
Hello,

Hope everyone is doing well. Here are some thoughts related to handling and resolving customer complaints. This is by no means the last word on the subject. Greg Hollingsworth and Simon Timperley have already brought up some additional angles/shortcomings. I'd enjoy hearing what you think about it. [This article is running in the current issue of Quality Digest, Dec 2004.]

Craig
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File Type: doc Customer Complaints by Cochran (QD Dec-04).doc (106.5 KB, 631 views)
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Last edited by ccochran; 4th December 2004 at 10:20 AM.
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