Basics of a Quality System - Novice Book with lots of illustrations

[MarkJoel]

Since I am new to ISO9000, I am trying to find a book, document, etc on the basics of a quality system, including what is a process and how to test and measure it.

I would love something with lots of illustrations.

Any recommendations?

Here is some of the stuff I found on this site, but with your knowledge and exprence I would be waisting my time and money.

"PMI has a bookstore and Publications also.Iam using a Project Management Handbook for Software.
Futrell, Robert T., Donald F. Shafer, and Linda I. Shafer, Quality Software Project Management, Upper Saddle River, NJ: Prentice Hall, 2002. ISBN 0130912972


Project Management: A Systems Approach to Planning, Scheduling, and Controlling
Publisher: Wiley; 8 edition (January 31, 2003)
ISBN: 0471225770
is an authentic reference book for Project Management.

ISO 9001:2000 Explained by Jack West and company.
The ISO 9000 Handbook Fourth Edition by Robert Peach.
QMS Conversion: A Process Approach by David Hoyle.

Juran's Quality Handbook, Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. -- 5th Ed.

ISO9001:2000 Explained

The Deming Management Method" by Mary Walton as a companion.

Also "Quality Planning and Analysis", Juran and Gryna, and the Western Electric SQC Handbook. Oh, yes, Grant & Levanworth's stats text, too, for the basics.

Business Process Improvement Workbook: Documentation,Analysis,Design,and Management of Business Process Improvement.

High Performance Benchmarking: 20 Steps to Success

Business Process Improvement: The Breakthrough Strategy for Total Quality,Productivity,and Competitiveness.

Have a look at ASQ Quality Press at: http://qualitypress.asq.org"

Also what tools to use and where to get them.

Regards,

MarkJoel

[qualitytrec]

have you had any training in ISO? A course on auditing, implementing, or the like is a good way to get your feet wet and gain some understanding of what it is that you are doing. They are usually somewhat costly (compared to a book anyway).
Also, how much of the ISO system is being put on your table? Are you getting good help from the org leaders (aka Management)?
Mark

[wilsonmm]

I'm new enought to this forum that I can't begin to tell you how to navigate to them, but there are a LOT of EXCELLENT illustrations, charts, tables and graphs posted right here on this site. Some of the old pros can point you in their direction.

[Sidney Vianna]

Originally Posted by MarkJoel

Since I am new to ISO9000, I am trying to find a book, document, etc on the basics of a quality system, including what is a process and how to test and measure it.

I would love something with lots of illustrations.

Any recommendations?

MarkJoel

Yes. Read ISO 9004:2000 and navigate all the links available at http://isotc176sc2.elysium-ltd.net/

[Claes Gefvenberg]

Good suggestions thus far. I'd like to add this one, even though it's not strictly about QMS: Gemba Kaizen by Masaaki Imai. I keep rereading it.

/Claes

[MarkJoel]

Originally Posted by Markasmith

have you had any training in ISO? A course on auditing, implementing, or the like is a good way to get your feet wet and gain some understanding of what it is that you are doing. They are usually somewhat costly (compared to a book anyway).
Also, how much of the ISO system is being put on your table? Are you getting good help from the org leaders (aka Management)?
Mark

I have no official ISO training, but since we are a small business, management usually overloads our plate.
I am hoping to push back on management to let them know without help all of this will cost more and take longer to implement.


Thanks to all for the links and suggestions!