Week 2 Discussion - What is Quality?

[Steve Prevette]

This is a question that has perplexed many for many years, and perhaps there is no "right" answer. But, please provide in this week's discussion your personal definition of "quality".

[Mary Davenport]

There really is no clear definition for quality, it means something different to everyone. Among other explanations, Webster defines it as "superiority of kind." I understand that to mean that each task is performed to a high standard to produce a consistently reliable product. Whether the product is a good or service I see quality as a sign that something can be relied upon.

[Steve Prevette]

In Reply to Parent Post by Mary Davenport

There really is no clear definition for quality, it means something different to everyone. Among other explanations, Webster defines it as "superiority of kind." I understand that to mean that each task is performed to a high standard to produce a consistently reliable product. Whether the product is a good or service I see quality as a sign that something can be relied upon.

True, there is no "Clear" or "True" definitions for quality. As you consider this question though, what does quality mean to you personally in your purchasing decisions? And can that be extended to a business definition?

[SRT-4]

Three words define quality:

fit for use

[GoKats78]

In Reply to Parent Post by SRT-4

Three words define quality:

fit for use

How about these three:
Form
Fit
Function

[ralphsulser]

Well yes, but: Fit for use of intended function, at a reasonable cost.
Superior quality can be attained, and you expect superior at a high cost.
Why pay for a Rolls Royce if you only need, and want the attributes of a Chevrolet Impala. You can expect good quality and relaibility at a more reasonable cost. Value for your dollar. Isn't this why we shop for the best deal?

[GoKats78]

I'll agree with that - That's why our company's quality policy states that "Quality is defined by the customer". If they want an Impala they'll get an Impala, if they defined their needs as a Rolls Royce we will provide that too!

[jlowens]

In Reply to Parent Post by GoKats78

How about these three:
Form
Fit
Function

I believe that "fitness for use" is one definition of quality. The statement you used is one used by Dr. Joseph Juran. Dr. Deming talks about quality not meaning perfection but simply efficient quality that the market or customer expects. I tend to go with this one. To me this means that a customer need is met.That's it!