Continual Improvement - Service Company - Carpool, manpower, purchasing, logistics

[jyngers]

Hi!! Need help or advise on improvement. Im with a service company with different department like (carpool, manpower, purchasing, IT, logistics...) and we were registered since 1999. And were certified on ISO 9000 2000 last 2001.

However, I feel that we have improved so little. We improved some of the process, procedures and forms but I think its not considered a "big" improvement.

I tried to introduce change and improvement but the management would answer "for future consideration".

We will undergo a re-certification audit few months from now and Im not so confident to answer if ever they would ask "what have you improved so far?"

Do you have any suggestion on improvement? Cost saving improvement? process improvement? please i really need help!!

Thanks.

P.s. Nice site.

[CarolX]

How do you handle customer satisfaction. You may want to look at that data for a start. What areas are causing customer dis-satisfaction. Try to identify one area and start a CI program to improve that area.