McDonald’s To Adopt Six Sigma
SOURCE: The Stamford Advocate (Connecticut newspaper)
McDonald’s is working with General Electric (GE) to learn about the Six Sigma management philosophy GE has found success with.
A group of McDonald’s management, including staff from finance, U.S. restaurant operations and U.S. business research, is taking part in the GE Commercial Finance’s Franchise (GEFF) program called, “At the Customer, for the Customer (ACFC).”
“The ACFC program does more than share knowledge,” said Tom Quindlen, president and chief executive officer of GEFF in Scottsdale, AZ. “It allows our customers to actively look at the GE processes and apply them to their own businesses to help them grow. More than 30 GEFF customers have benefited from the ACFC program since 2002. It’s been a home run for us.”
GEFF has given McDonald’s management a new perspective on their business, said Matthew Paul, senior executive vice president and chief financial officer of Chicago based McDonald’s. “Gaining access to GE’s management knowledge will help McDonald’s to continue to learn and grow,” Paul said.
“The two organizations are filled with smart people who like to learn from each other in service to our customers. That’s what Six Sigma is,” said Karin Teglia, corporate vice president in finance. McDonald’s has already incorporated some aspects of the philosophy. “It’s a disciplined approach to decision making.”