ISO 9001:2000 (Management Commitment)

[ZeeTX]

Hello Everyone:

I am looking for some Info. on the Clause 5 (Management Responsibility) of the standard - ISO 9001:2000. I looking for some good Information that would help me in elaborating those sub-clauses with examples to prepare a presentation (slides) with some good matter for the report.

I am particularly looking for the sub-clause 5.1 "Management Commitment" expansion / explanation under Clause 5 (Management Responsibility). Searched the forum using the key words but couldn't come up with good finds..

Links directing to websites, pdf / powerpoint files... Any kind of help is appreciated.

Thank you..

[Randy]

What are you having trouble with, the word Management or Committment?

What are you actually wanting to know?

Have you tried looking at ISO 9004:2004?

I hate to sound this way but the way you stated youself brings out the "DUH" word.

[Claes Gefvenberg]

Originally Posted by ZeeTX

I am particularly looking for the sub-clause 5.1 "Management Commitment" expansion / explanation under Clause 5 (Management Responsibility). Searched the forum using the key words but couldn't come up with good finds..

Well... Assuming you're looking for how we have handled this clause:

I suggest a look at the following old discussions:

Management Representative ensures the promotion of awareness of customer requirements
Is there a requirement for Directors meetings as a supplement to managment reviews
5.1 Management Commitment - How do you comply and what proof do you have?
Management commitment - Lipservice - Delegation
Management Commitment - The owner of our company does not allow me to implement
Auditing Management Responsibility


/Claes

[Randy]

From 9004:2000

Leadership, commitment and the active involvement of the top management are essential for developing and maintaining an effective and efficient quality management system to achieve benefits for interested parties. To achieve these benefits, it is necessary to establish, sustain and increase customer satisfaction. Top management should consider actions such as
— establishing a vision, policies and strategic objectives consistent with the purpose of the organization,
— leading the organization by example, in order to develop trust within its people,
— communicating organizational direction and values regarding quality and the quality management system,
— participating in improvement projects, searching for new methods, solutions and products,
— obtaining feedback directly on the effectiveness and efficiency of the quality management system,
— identifying the product realization processes that provide added value to the organization,
— identifying the support processes that influence the effectiveness and efficiency of the realization processes,
— creating an environment that encourages the involvement and development of people, and
— provision of the structure and resources that are necessary to support the organization's strategic plans.