Once I made an audit for a Registrar to a Hotel. There I found a worker that doesn’t speak one word of Portuguese. She was from Romania.
I couldn’t ask her to explain the Hotel’s Quality Policy because there was no possible communication between us.
In this case, how does she follow the work instructions regarding her job?
That was easy; she doesn’t need to speak to anybody. Her chief told her what to do and I could in fact verify that she does it perfectly.
In these cases of “asking all employees if they understand the quality policy", I think that the auditor must apply what 7.2 of ISO 19011:2002 refers about him.
After all, it’s not a direct cause to know the quality policy and make good products and the contrary is also true!