Games for training - Introduction to ISO 9001 for Upper Management

[karime]

Hi guys, I really need your help!

I am developing a training course for the higher mannagment as an introduction to ISO9001:2000 and trying to make them understand the importance of their support and comitment. For this purpose I really would like to include a game or a simulator.

Does any body knows about a good one?

Thanks in advance

Karina R

[ralphsulser]

Why yes, how about Russian Roulette

[Steve Prevette]

I know there has been other threads with relation to training simulations here at the Cove, but I will repeat my favorite list here, and will be happy to explain in further detail any individual items.

The Red Bead Experiment http://www.hanford.gov/safety/vpp/redbeadreach.htm

The Beer Game
http://www.systemdynamics.org/Beer.htm

The Tinker Toy Exercise
http://deming.ces.clemson.edu/pub/de.../msg00005.html

Win All You Can Win
- can't find a good link right now, but I have a file with its description.

[BadgerMan]

Originally Posted by ralphsulser

Why yes, how about Russian Roulette

Yeah, and no empty chambers!

[Caster]

Originally Posted by karime

I am developing a training course for the higher mannagment as an introduction to ISO9001:2000 and trying to make them understand the importance of their support and comitment. For this purpose I really would like to include a game or a simulator. Karina R

Hi Karina

I have done 4 or 5 of these courses in my career

I find that intro to ISO courses tend to turn into "the reading O the rules" and I have seen guys actually DIE from boredom during a session.

On thing I tried that was semi-sucessful was to do a brainstorm session to list "problems we have had that cost us money". I put them up on the walls.

We got things like bad suppliers, assembly mistakes, product made to wrong revision, new product late and wrong, etc. We tried to put $ to them.

Then I tried to match the problem up with the ISO clause that MAY HAVE prevented the problem had it been in place.

Warning - this is tough to do in public - you need to be on top of your game and be able to think fast on your feet. I was not quite adequate to the task.

Another thing I have tried is to split people up into little teams, give them 2 or 3 ISO clauses and tell them they have 1/2 hour to develop a brief presentation for the rest of the group explaining what the requiremetn is and how it applies to the company. This worked well.

My final and favorite is the good old gap analysis. Bring in an expensive outside consultant, and set aside several months of meetings where the top team meets and with the help of the consultant discusses the requirements, looks at the current system, and <if you get a good consultant> are led skillfully without realizing it to a desire to change things.

I had to swallow my pride on this one and bring in some expensive help. Heck how good could my advice be - it was free.

People pay attention if it costs money and makes demands on their time.

Good luck!

[karime]

Thank you all for your answers!

About the roulette ruse, I was very tempted to suggest it but I had to byte my tounge, because for sure we would lost our client

I had to stop working on the course because something else came up and I was reasigned for a month or so to a different (and urgent) project. Any way I am back. Spending time in a different task also gave time to think (belive it or not..) So I want to introduce a practice for quality policy creation or review and another for managment review. Using the brainstorm idea, I would like to simulate a company with problems make teams to solve them using the ISO requirements and make them compete..... I will let you know how it goes.

Thanks again for your help!

[amanbhai]

You make me laugh, since I never thought about that. I will definetly checkout these games.

[Douglas E. Purdy]

Originally Posted by karime

Hi guys, I really need your help!
I am developing a training course for the higher mannagment as an introduction to ISO9001:2000 and trying to make them understand the importance of their support and comitment. For this purpose I really would like to include a game or a simulator.
Does any body knows about a good one?
Thanks in advance
Karina R

Karime,

This is probably too late, but thought I would share what I have done with some success. I liken this experience to the "Close Encounters of a Third Kind" where the 3 Dimensional sculptor (Richard Dryfus) knew where there was a refuge on Devils Tower and the 2 Dimensional painter did not. [Those who develop quality management systems to standards have a different perspective and knowledge about the system then those who only audit systems.]

In short the session begins with teams choosing various materials and given the task to build a pyramid. [Some of the materials have been clay, legos, pipe cleaners, construction paper, tinker toys, etc.] After a designated time period (15 - 20 min.) each team describes the characteristics of their pyramid (height, sides, colors, materials, etc.). Then the participants are supplied with sizzors, rulers, glue, and a print-out of a pyramid with instructions. They are given 5 - 10 minutes to read the instructions and create a pyramid. Again an evaluation of the different pyramids are performed along with a comparative analysis of the two experiences.

The experience is followed up with a summary description of a Documented Quality Management System based on ISO-9001 with the short PowerPoint "In Search of ..." and another handout of the pyramid cut-out with blanks to be filled in during the presentation.

For those who use this, please let me know how this worked for you.

Doug