It’s almost obvious that every business needs “grow” and “cutting costs”, but I don’t think these are quality objectives.
“To grow ___% per annum starting from ______ (year)”
“Cutting down in the internal Operating costs by ____%”
“Increasing productivity by ____ %”
”Turn over of personnel by _____%”
These are the organization goals, not the organization quality objectives. If we read the standard we can’t find anything written about these issues.
In my point of view, what we must do is to choose some real quality objectives that can be aligned we these corporate objectives.
The company quality policy generally refers to subjects related directly to quality:
- “...comply with requirements and continually improve the effectiveness of the quality management system”
We must remember ISO 9001:2000 5.3 c) - “the quality policy provides a framework for establishing and reviewing quality objectives”.
It’s not so normal that we state things like “grow”, “cutting costs” or “increase productivity” in our quality policy. So, how can we find a connection with objectives that are not “framed” to the quality policy?
Although connected, quality and business are different things.
Now it’s almost “fashion” auditors say this:
- You are not stating quality objectives that are related to the company business...
Should they be?
As I told, in my opinion, quality objectives are not the same as company business objectives. They can be related but they are not the same.
If we can achieve all the quality objectives, this doesn’t mean we can obtain all the corporate goals.
Probably some don’t agree with this, but it’s only my opinion, somehow based on the standard.