How does a TQM environment relate to a 5 stars hotel - Hotel Management

[vison wong]

thanks for reading~
i am studing hotel management in switzerland.
last week i got a topic about total quality management.
i already did alot of reserch, because of i am in low english leve...
after ready all the website...i got really confuse of what is TQM...
and how does a TQM environment relate to a 5 stars hotel..

looking for your advice
thanks

[Jennifer Kirley]

Originally Posted by vison wong

thanks for reading~
i am studing hotel management in switzerland.
last week i got a topic about total quality management.
i already did alot of reserch, because of i am in low english leve...
after ready all the website...i got really confuse of what is TQM...
and how does a TQM environment relate to a 5 stars hotel..

looking for your advice
thanks

Welcome to The Cove, Vison!

TQM is the acronym for Total Quality Management. Even though it does not receive much publicity, TQM is still alive and well. I think its methods are now more or less an embedded philosophy in organizations that empower people at all possible levels to understand their potential and contribute their best efforts. Here is a link to a tutorial on TQM: http://home.att.net/~iso9k1/tqm/tqm....agement%20(TQM)

I think the best organized example of this philosophy is in the U.S. Malcolm Baldrige Quality Award Program. See their philosophy in action here http://www.quality.nist.gov/Ritz_Carlton_Hotel_Co.htm and a link to their materials here http://www.quality.nist.gov/Business_Criteria.htm .

I hope this helps!

[vison wong]

thank you very much it helps alot