When Employees Don't Follow Procedures

[Jennifer Kirley]

Wouldn't it be a shame if you lost good workers because simple rebellion wasn't the real problem? All of those trained employees would be out the door and must be replaced, tsk tsk. Very expensive! And your company's secrets, if you had any, went with them. Surely there is a better way of dealing with resistance!

This article is number 4 in the Stealth Quality Series.

I had already promised Arresting Absenteeism would be number 3, but have not written that yet as this subject surfaced recently and seemed to need a good airing. I'll start on absenteeism soon. Thanks for your patience--be well!

[AllanJ]

With this particular submission, Ms Kirley has produced a nicely researched and well presented paper that helps to raise the tone of the Reading Room towards that which would befit a learned institution. It is to be hoped Covers will take this to their employers' personnel departments (a.k.a. HR) and senior management for consideration.

I offer her my congratulations.

[Rob Nix]

Very nicely done, Jennifer!

Hmmm: It is interesting, though, that of the 4 articles, the third one - on absenteeism - is absent.

[qualitygoddess]

Jennifer:

A wonderful article! I plan to pass this one along to a colleague dealing with an "allergic" employee, who will most likely be classified more expertly after reading this article.

Keep those articles coming!!

--QG

[Jennifer Kirley]

These are certainly very kind remarks! Thank you. Now you know why it took me all weekend to write the thing...

Until then, ah yes, Arresting Absenteeism is absent--sigh. You know what they say: "Don't quit yer day job!" Until I get paid for writing this way it has to happen in my off time.

[Craig H.]

Originally Posted by Jennifer Kirley

These are certainly very kind remarks! Thank you. Now you know why it took me all weekend to write the thing...

Until then, ah yes, Arresting Absenteeism is absent--sigh. You know what they say: "Don't quit yer day job!" Until I get paid for writing this way it has to happen in my off time.

Jennifer - excellent article!

If you keep this up you might not be at the day job much longer...

Although the title does not state it, many of the topics covered in this paper are related to absenteeism as well, no? I wonder who has done a study that documents the effect of the end of the honeymoon with increased absenteeism?

Again, very nice job! Thanks!

[qualeety]

thanks for your wonderful article.....i forwarded your article to our HR....will let you know you know if there any feedback from them......but i won't hold my breath.....

[Barbara B]

Jennifer,

Your article is really a great source of inspiration for root causes in the case employees do not work like they are supposed to

Barbara