I pulled the agenda items directly from the Standard and created a blank template - I did add Safety, Service and a couple of industry related specifics.
I pulled the agenda items directly from the Standard and created a blank template - I did add Safety, Service and a couple of industry related specifics.
Great job! That's the approach my company has taken with ISO9K/14K. The standards pretty much tell you what needs to be reviewed as a minimum. Adding in Safety is a great idea and starts to promote the idea that your management system is not just related to Quality but rather impacts the entire Business.
Can you explain what you mean by Service and perhaps how you incorporate industry-related specifics into the review?
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"There's a fine line between genius and insanity. I have erased this line." - Oscar Levant
I will try - sorry I should have explained better. I am in transportation. We have 19 facilities throughout Ohio, IND, KY and MI. I am the MR and internal auditor for all. Each facility has a Terminal or Facility Manager who is responsible for conducting quarterly management review meetings with at minimum there frontline supervisors. (Helps force the ongoing communication). We have put our Management Review Process online as part of our company intranet, thus allowing upper management, regional managers etc to review/view the detail regarding what was discussed. So a manager in Indianapolis logs in and sees a blank template. The form starts with a question asking them to verify that previous management meeting was reviewed and are there any open items? Yes/No and explain:
2. Results of most recent audit (includes a prompt to to discuss and record results of most recent internal audit - most recent third party audit.
3. Customer Feedback: (Is your facility responsible for any customer complaints this quarter - discuss)
4. Process performance: (Are current processes in your facility effective? Suggested changes - prompt associates for suggestions)
5. Service - (On time delivery performance - How does this quarter compare to last quarter - what can you do to improve)
6. Corrective and Preventive Action (Was your terminal responsble for generating or investigating any corrective actions this quarter?)
7. Safety issues: (Discuss changes in DOT laws, Hours of Service - weather conditions - accident and injury reports etc)
(For instance - we are drivers now have to undergo back ground checks for Hazardous Material endorsement)
8. Review current goals and objectives: (Corporate and Terminal specific)
(Our Managers are required to set goals for their facilities in addition to the ones set by corporate) This is the section they use to communicate how they measure up against those goals)
9. Training Plans/Requirements: (New hires? Training scheduled? Refresher training?)
10. Changes effecting the system: (New process implementation, New customer requirements (even silly things like daylight savings time can impact our business)
11. Recommendations for Improvement (solicit from attendees)
Does anybody have a detailed checklist they use for items to review during a Management Review?
Here's the one we use taken right from the standard. Metrics are included to answer all required inputs with action items to answer the outputs as applicable.
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We don't use a "checklist". We created a Management Review procedure and everything that the standard requires is in it plus some extra stuff that we want to track/discuss/improve, etc. I create a meeting agenda based from the procedure and the agenda for the meeting acts like a checklist. Everything gets covered and never missed. We list the new items, old items, open, closed, etc. It's very thorough and the registrar has praised our process and input/output. We just revised the procedure to conform to ISO 9001 from QS-9000. For ISO 9001, we placed our company objectives in the Mgmt review procedure to ensure those items are covered too.
Management Review Checklist - Seeking a form or example
That's the approach my company has taken with ISO9K/14K. The standards pretty much tell you what needs to be reviewed as a minimum. Adding in Safety is a great idea and starts to promote the idea that your management system is not just related to Quality but rather impacts the entire Business.
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