In Reply to Parent Post by Karen-Dawn
it can take weeks for the trainer to track down all signatures and for the most part operators are aware of changes they just haven't signed-off.
Anyone else ever had to deal with the safety implecations of reading/sign-off and how have you overcome it? Is there a better way?
Same problem everywhere I expect.
Do you have pre-shift meetings? We used to have them and the supervisors verbally communicated the change and got people to sign. Very quick. (Push system).
Do you have an intranet? Our top page shows the most current changes (Pull system).
You could also try a broadcast e-mail (likely to be ignored)
We have two excellent dedicated people who mercilessly track down and hound those supervisors who have untrained people. (High cost, high conflict approach)
I would say that our system meets the letter of the law, but is not effective.
We have the sign offs but little learning is happening. Sadly, the system values a sign off over understanding.
You train a dog, but you should educate a human.
Had a case this week where a person was "signed off" on a method, but did not understand the task. A very costly mistake was made.
I have no ideas how to develop and promote real understanding and committment to do a job correctly. I suspect this behaviour is linked directly to what the leader does "not says" every day.
Good luck - the fact that you are even trying puts you in the top 1% of companies as hard as that is to imagine.