In Reply to Parent Post by JSW05
It seems that via a little reverse engineering you could look at the linked examples and get a feel for it, but try this:
Good article and sample of how using balanced scorecard. But letís discuss how to involve balanced scorecard in business process. The problem is that once we have all goals and measurements related to, for instance, ďcustomersĒ we need to act.
I can design a Balanced Scorecard document that will include my goals and measurements description, but itís a challenge to make company employees act for that goals. First these goals are approved by CEO, then managers use BSC document in their job and other employees might even donít know what are BSC topics about.
Balanced Scorecard is good when everybody knows about your principles, goals and strategy. But what method should we use to let everybody know about BSC?