Witness audit panic - When our registrar is audited during their audit of us

[Teri - 2011]

Well I thought I was over the nervousness of being audited by our registrar,,,, I was wrong.

Brief history: Our company of 750 people, successfully went from QS to TS 2years ago.
Late last year we "added" another division, they will be going through a TS registration audit in mid-September. Today I received an e-mail from my registrar that this will be a witness audit. Now I am nervous again. Can anyone provide me with their experiences of a witness audit vs. non-witness?

I did do a search on this, couldn't find anything.

[bgwiehle]

In Reply to Parent Post by Teri

Can anyone provide me with their experiences of a witness audit vs. non-witness?

Last year, we had a witness audit during our ISO14001 surveillance audit. That experience should be comparable. Essentially, the registrar's auditors are being audited - not your system (although of course that audit is going on at the same time). If you have confidence in the people you are dealing with and your system, you have nothing to worry about.

Our registrar's auditors followed the same auditing practises that they always use and didn't try to show-off by identifying excessive numbers of non-conformances. A witness auditor is experienced in auditing and can spot poor auditing practises. The auditee's reactions and comments also give a good picture of interpersonal interactions and past experiences during 3rd party audits.

The witness auditor we had actually was more forthcoming when commenting about things she had seen during her stint as 3rd party auditor than our regular auditors, who try to avoid any consulting.

I made sure that key management people were aware that a witness audit was planned and then gave the go-ahead. It turned out to be an interesting experience to see the mechanisms that are supposed to verify that the registrars and their auditors are following the rules that govern their activities.

B.G. Wiehle
EMR

[Aaron Lupo]

In Reply to Parent Post by Teri

Well I thought I was over the nervousness of being audited by our registrar,,,, I was wrong.

Brief history: Our company of 750 people, successfully went from QS to TS 2years ago.
Late last year we "added" another division, they will be going through a TS registration audit in mid-September. Today I received an e-mail from my registrar that this will be a witness audit. Now I am nervous again. Can anyone provide me with their experiences of a witness audit vs. non-witness?

I did do a search on this, couldn't find anything.

What happens during a witness audit is the RAB ANAB, will be sending auditors to oberve the registrar auditors that are auditing your system. The ANAB auditors will not ask you any questions during the audit. They are there to assess the ability/knowlwdge of the registrars auditors. I have had a witness audit performed on me and it was a very non-invasive process. The only thing that will make you even notice they are there is possibly the extra lunch you will have to provide.

If you are that worried/nervous you could always call your registrar and request that the witness audit does nottake part at your company.

[jmp4429]

Here's a couple of threads on the subject. They probably didn't turn up in the search, but I remembered specific words in the threads to search by:

IAOB Oversight during our TS 16949 Upgrade Audit - Should we reschedule?

Registrar being audited during our recertification - Can we we refuse?

[Sidney Vianna]

In Reply to Parent Post by Aaron Lupo

What happens during a witness audit is the RAB ANAB, will be sending auditors to oberve the registrar auditors that are auditing your system. The ANAB auditors will not ask you any questions during the audit. They are there to assess the ability/knowlwdge of the registrars auditors. I have had a witness audit performed on me and it was a very non-invasive process. The only thing that will make you even notice they are there is possibly the extra lunch you will have to provide.
If you are that worried/nervous you could always call your registrar and request that the witness audit does nottake part at your company.

Firstly, since this is a TS16949 audit, ANAB has nothing to do with this. The Registrar will be witnessed by representatives from the IAOB, the American branch of IATF. Secondly, you can NOT deny your audit as a witness audit anymore. Be it for ANAB or IAOB.
Concerning an IAOB witness audit, you can expect your auditors to "go by the book". Normally it is a "stiff" audit, because the witnessed audit team has to make sure that they are following ALL of the processes very carefully.
But don't worry. As long as you have the system in place, the audit will demonstrate that.

[Hershal]

In Reply to Parent Post by Teri

Well I thought I was over the nervousness of being audited by our registrar,,,, I was wrong.

Brief history: Our company of 750 people, successfully went from QS to TS 2years ago.
Late last year we "added" another division, they will be going through a TS registration audit in mid-September. Today I received an e-mail from my registrar that this will be a witness audit. Now I am nervous again. Can anyone provide me with their experiences of a witness audit vs. non-witness?

I did do a search on this, couldn't find anything.

Don't sweat it.....

I often go to client facilities during accreditation assessments, and they are always nervous of course.....the accreditation assessor should point out right away that s/he is there to watch the REGISTRAR, not your organization.....then you only have the nervousness from the usual audit.

Hershal

[Aaron Lupo]

In Reply to Parent Post by Sidney Vianna

Firstly, since this is a TS16949 audit, ANAB has nothing to do with this. The Registrar will be witnessed by representatives from the IAOB, the American branch of IATF. Secondly, you can NOT deny your audit as a witness audit anymore. Be it for ANAB or IAOB.
Concerning an IAOB witness audit, you can expect your auditors to "go by the book". Normally it is a "stiff" audit, because the witnessed audit team has to make sure that they are following ALL of the processes very carefully.
But don't worry. As long as you have the system in place, the audit will demonstrate that.

Opps, yes you are right, I see that this is in regards to TS not ISO. I still wouldn't worry all that much, as has already been said, they are there to watch the auditors not your company.

[barbt]

We've had 2 witness audits in the past 12 months (just lucky I guesss) , and during the first one the witness auditor was so laid back that I was worried he would fall asleep.

During the second audit it seemed like our auditor wanted to 'show-off' and as a result I had to do a bit more arguing than usual - I was a bit uncomfortable at that point having my reactions 'witnessed' - I wasn't as keen on the second audit, but it wasn't because of the witness auditor.

good luck, stay calm, it will be fine.

Barbt