Contract Review Process Turtle Diagram - Please Review and Critique
Looking for honest opinions.
I just went through my first surveillance audit all by myself. We were a QS-9000 TE company moving towards ISO-9001:2000 registration in October. Anyway, the auditor gave me some great help. I still had a hard time letting go of the burden that QS brings. I was still focused a little to much at meeting the elements, not directly looking at the process approach. He stated that we could pass an ISO audit now, not a problem. However our Process map was very minimally compliant. So, I embarked on a journey of improving this system. I am in the process now of doing turtle diagrams for my key processes. Being that my company won't send me to any training, I have been reading on this site and searching the net to find out how to do this.
I am attaching my first turtle diagram for our Contract Review process. I would truly appreciate any comments / constructive criticism etc. as I have nobody here to help me and can't pay a consultant or take a training class (due to our every decreasing budgets).
Thanks,
M
__________________ Be like "Nike" and JUST DO IT! Michelle
I am attaching my first turtle diagram for our Contract Review process. I would truly appreciate any comments / constructive criticism etc. as I have nobody here to help me and can't pay a consultant or take a training class (due to our every decreasing budgets).
Thanks,
M
Just a little tip, not meant as criticism:
Please make an effort to proofread the text in the boxes in your diagram.
I saw two typographical errors without searching. The net effect to some viewers would be to reduce your credibility because of seeming "inattention to detail." We here in the Cove understand you are struggling with the "concepts" and not the spelling at this point, but your struggle (the one we all share) is really to make all that effort transparent to the viewer. You want to convey the impression that you have complete mastery and understanding of the processes under your purview - you can't afford to let the viewer see "the man behind the curtain." [Wizard of Oz reference]
We're behind the curtain with you and we want you to succeed!
__________________ "Few minds wear out; more rust out"
Inscribed over the entrance of Louis Pasteur School, Chicago
Christian Nestell Bovee (1820-1904) in Thoughts, Feelings and Fancies, 1857
Wow! Michelle has described my situation perfectly!! I am in the same boat. I have not created the flowcharts, turtles for everything yet. I'm struggling too.
I am going to have a ton of questions next week in my ISO 9001 pre-audit!!!
Wow! Michelle has described my situation perfectly!! I am in the same boat. I have not created the flowcharts, turtles for everything yet. I'm struggling too.
I am going to have a ton of questions next week in my ISO 9001 pre-audit!!!
Stop and think high level first.
I'll take the risk of getting more flak but for both of the attached process maps the process is documented at the level of detail below what it should. The idea of the turtle map is to identify areas of the process but if you don't have the right process ...
RFQ on its own is of no benefit unless it contributes to winning business.
I'd recommend you start at the high level process, say "Winning orders from customers" (I always try to use words that are non specific but generally understood). Producing quotes is one stage of that process, there are others like marketing, PR etc. If you need to you can document elements of the process and can use the turtle for that.
Stop and think high level first.
I'll take the risk of getting more flak but for both of the attached process maps the process is documented at the level of detail below what it should. The idea of the turtle map is to identify areas of the process but if you don't have the right process ...
RFQ on its own is of no benefit unless it contributes to winning business.
I'd recommend you start at the high level process, say "Winning orders from customers" (I always try to use words that are non specific but generally understood). Producing quotes is one stage of that process, there are others like marketing, PR etc. If you need to you can document elements of the process and can use the turtle for that.
I think I agree with you, but I'm not sure. The OP described a contract review process, not RFQ--they're two related but different things--and contract review really does need to be addressed, more or less in the way that Michelle is doing it. Now--having a wider view--that of getting more orders--indeed should be the overarching raison d’être, and as such should be the place to start, so that the need to win orders informs the rest of the related processes.
__________________
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.-- Joseph Heller
The OP described a contract review process, not RFQ--they're two related but different things--and contract review really does need to be addressed, more or less in the way that Michelle is doing it.
Sort of agreed. Both RFQ and Contract Review are stages in the overall process that I have termed "Winning orders from customers". The point I was trying to make is start at the high level and then, if need be. document the lower levels.
Dyslexic fingers aside, our Contract review turtle was created to describe how our process used, and augmented by a procedure.
The TS16949 lead assessor did not have a problem with it during the conformance audit. Not saying it can’t be better, but works for us.
__________________
"Nothing is constant except change"
Contract Review Process Turtle Diagram - Please Review and Critique
Linear Mode
