Evaluation of your Project/Work/Input

[Andy Bassett]

After stealingly mercilessly from everyones work on this site, maybe i can throw something back.

I was bidding for work from a big customer recently, and i was forced to show the results of previous projects that i had done, so i had to produce a 'Evaluation Form' and get my customers to complete it.

Even though i only did a very simple 10 question form, it actually turned into a very interesting exercise in assessing your own competencies.

For example one of my weak points consistenly appears to be in keeping projects on track, and although i might defend myself by saying that it is the nature of the QMS Beast, i have started to think more about how i keep my projects on track.

If anybody wants this form i will e mail it to you, alternatively i will send it to marc and he can put it in the PDF region.

Marc has said he will put in on at the weekend (He must have a hot date at the moment)

Regards

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Andy B

[This message has been edited by Andy Bassett (edited 24 August 2000).]

[Andy Bassett]

Marc tells me that this is now posted in his PDF section.

I sent a copy to everyone who requested, i just seemed to have a problem with the email address of Barb and laura, could be a problem my side. Anyway document is now posted on this site.

Regards

[Marc]

The file name is ABSALP-1.DOC

[Tom W]

Is it correct to say that QS requires you to measure customer satisfaction

"4.1.6 The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and who objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information..."

and the form you are talking about gives you a strong method to accomplish this. Now when you get into benchmarking, that can get very difficult for highly competitive industries and companies that don't want to share data.

We send out this type of survey to our top 100 customers based on sales volumn and then analyze the data and react to any negitive trends. With benchmarking we try to use what is available, but it gets very vauge. Does anyone have any comment on this?

[This message has been edited by Tom W (edited 31 August 2000).]

[Alf Gulford]

How do I get to the PDF files? I've looked around but don't find anything obvious enough for me.

Thanks
Alf

[Marc]

www.16949.com/pdf_files

[barb butrym]

andy...i have a problem with my email as listed (help...marc?) the provider sold the service, so "os.com" doesn't exist anymore it is now bqa@net1plus.com. they were forwarding mail for 6 months, but that has expired.....and I need an update to the profile,,,,

[Marc]

Originally posted by barb butrym:
andy...i have a problem with my email as listed (help...marc?) the provider sold the service, so "os.com" doesn't exist anymore it is now bqa@net1plus.com. they were forwarding mail for 6 months, but that has expired.....and I need an update to the profile,,,,

You change your e-mail address in your Profile.