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  #73  
Old 18th December 2007, 04:28 PM
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Icy Mountain Icy Mountain is offline
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Re: An ISO/TS16949 Registration Maintenance Diary

When your quality system works, it works.

We held our quarterly management review for June a little late this year: August 28th. Our September Management review was on time. Our scrap, rework and warranty costs are all at the lowest point in the history of the company. Our numbers all look good so we had no action items from either review. Just pats on the back for Icy.

Today, my internal auditor is working through our second audit for 2007. I have another management review scheduled this week. As part of the audit schedule, I am performing Process and Product Audits this week for the 3 product lines and 2 manufacturing processes that fall under our TS16949 registration. Normally they would be done today but since I have been convinced that I need to waste time retesting previously tested product, in this thread, I have a full day of product testing tomorrow.

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  #74  
Old 18th December 2007, 05:20 PM
Helmut Jilling Helmut Jilling is offline
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Re: An ISO/TS16949 Registration Maintenance Diary

Quote:
In Reply to Parent Post by Icy Mountain View Post

When your quality system works, it works.

We held our quarterly management review for June a little late this year: August 28th. Our September Management review was on time. Our scrap, rework and warranty costs are all at the lowest point in the history of the company. Our numbers all look good so we had no action items from either review. Just pats on the back for Icy.

...
Congratulations!

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  #75  
Old 22nd May 2008, 11:20 AM
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I Been Busy!!!

My apologies for stepping away from the Cove for so long. I've been covering some strategic responsibilities that have little to do with QMS (other than being continual improvements to our bottom line). And now, back to our regularly scheduled programming...

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  #76  
Old 22nd May 2008, 11:24 AM
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Re: I Been Busy!!!

Quote:
In Reply to Parent Post by Icy Mountain View Post

My apologies for stepping away from the Cove for so long. I've been covering some strategic responsibilities that have little to do with QMS (other than being continual improvements to our bottom line). And now, back to our regularly scheduled programming...
Welcome back, Icy! I was wondering about you!

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  #77  
Old 22nd May 2008, 11:35 AM
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Icy Mountain Icy Mountain is offline
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Internal Audit results

Back in December, I was in the midst of our second internal audit of the year when I was interrupted:

Findings:[LIST]
  1. Minor change needed to the Procedures Manual (PM) Section for Design and Development.
  2. During process audit of Team found two devices in use that had nonconformities.
  3. Test equipment checks do not include testing for functionality.

Explanation and results
  1. Our Level I Design and Development procedure is nothing more that a roadmap from the standard to our step-by-step Product Development Control Procedure (PDCP). I added some language in the PM to point to the review and approval authorities as defined in the PDCP.
  2. We have a number of air and electric torque drivers that are not calibrated (7.6 "Where necessary to ensure valid results"). These are used to assemble product where we specify torque but not a tolerance (i.e. tight enough to hold but not so tight that you break it). I needed to apply a bunch of calibration not required stickers as I do have quite a few torque drivers that need to be verified regularly. Also, the auditor managed to find a torque driver that I have been looking for for 12 months (of course, it was out of calibration). It was poorly identified in our calibration database so we weren't sure what we were trying to find. We did a sweep of the floor and dug through drawers and then did a really good cross-reference between location and identification in our database.
  3. This last one was an interview with a newer technician that really did not understand how his test stand worked and how the manufacturing engineers performed preventive maintenance on it. We further clarified what our test stand prev. maint. looks like in our prev. maint. procedure.

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Last edited by Icy Mountain; 22nd May 2008 at 11:36 AM. Reason: convert explanation to list as well
  #78  
Old 22nd May 2008, 11:45 AM
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Icy Mountain Icy Mountain is offline
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Registration Date: Aug 2003
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Karma Power: 138
Karma: 3583
Icy Mountain is appreciated, and has over 1700 Karma points.
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Management Review

Another quarterly Management Review in December 2007 with no action items for Icy!
Without looking back I don't remember whether I've posted anything on our metrics. Here's why my life is easy (because my system works):
Rework rate: 0.96% of total labor hours
Scrap rate: 0.28% of the cost of goods sold
Warranty cost (2 years): 0.85% of sales
On-time delivery: 99.98% (~5 items out of 25,000 shipped)
Customer scorecards (5): all exceed 90%

Any questions?

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  #79  
Old 22nd May 2008, 11:46 AM
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Icy Mountain Icy Mountain is offline
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Karma: 3583
Icy Mountain is appreciated, and has over 1700 Karma points.
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Final Periodic Audit

We had our final periodic audit for our current certificate in January 2008.
No Findings.
Ho hum.

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  #80  
Old 22nd May 2008, 11:53 AM
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Icy Mountain Icy Mountain is offline
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Registration Date: Aug 2003
Location: Hilliard, Ohio, USA
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Thanked 286 Times in 141 Posts
Karma Power: 138
Karma: 3583
Icy Mountain is appreciated, and has over 1700 Karma points.
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Management Review

Scheduled Management Review in March 2008.
Once again, everything is in order as far as metrics. I did have a rather long list of action items, mostly since we have our re-certification audit coming up in May:
  • Review and update the Team Process Diagrams during team meetings in April.
  • Update ESD training, ISO/TS Awareness Training and Procedures Manual Training for all team members
  • Interview new DNV auditor (darn TS Rules!).
  • Verify that all records that are expired, per the Records Matrix have been disposed.
  • Forward complete supplier list to VP for review of Automotive Suppliers that are not yet ISO9001 registered*.
  • Schedule visit to the TS customer plant to meet plant manager.
  • Check Team F warranty return rate. Some returned products may not be warranty but good units that we accepted back as unsold.
Easy, breezy. The first four will be complete before our recert audit. The last three before the end of June.

*We have a customer waiver but we're trying to not need it.

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Last edited by Icy Mountain; 22nd May 2008 at 11:54 AM. Reason: added footnote
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