Training Requirements for Senior Management - Are training records required?

[Stevetucker]

Are training records required of senior managers?

[Al Rosen]

In Reply to Parent Post by Stevetucker

Are training records required of senior managers?

Not according to my interpretation. Others may have another opinion, but I'm basing mine strictly on the ISO 9001 standard.

[ralphsulser]

Do you think they have actually had any training?
Must have short memories.

[Marc]

Whether training records are required depends upon the training. For example, let's say a senior manager goes through APQP training. That should produce a record.

Stevetucker - What training, specifically, are you referring to?

[Stevetucker]

In Reply to Parent Post by Marc

Whether training records are required depends upon the training. For example, let's say a senior manager goes through APQP training. That should produce a record.

Stevetucker - What training, specifically, are you referring to?

"Training" is, perhaps, a misnomer. When managers are "hands-on", should they read the procedures that describe the processes they are performing? If yes, then should the fact that they're read the procedures be documented?

[Al Rosen]

In Reply to Parent Post by Stevetucker

"Training" is, perhaps, a misnomer. When managers are "hands-on", should they read the procedures that describe the processes they are performing? If yes, then should the fact that they're read the procedures be documented?

That's not a senior manager. But, in this case, it should be documented.

[Helmut Jilling]

Quote: (Originally Posted by Stevetucker) Are training records required of senior managers? Not according to my interpretation. Others may have another opinion, but I'm basing mine strictly on the ISO 9001 standard.
__________________________


Al, could I ask you to clarify your opinion? To me, it seems the ISO 9001 standard would disagree. ISO seems to say it pretty clearly, even without having to interpret:

6.2.1 General

Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.

6.2.2 Competence, awareness and training

The organization shall
a) determine the necessary competence for personnel performing work affecting product quality,
e) maintain appropriate records of education, training, skills and experience (see 4.2.4).


Unless, you are making the argument that the work of senior managers does not affect product quality, they certainly appear to be included. I certainly expect them to be. Deming argued they affected product uality more than the operators did. Could you please comment? Thanks.

[Al Rosen]

In Reply to Parent Post by hjilling

Quote: (Originally Posted by Stevetucker) Are training records required of senior managers? Not according to my interpretation. Others may have another opinion, but I'm basing mine strictly on the ISO 9001 standard.
__________________________


Al, could I ask you to clarify your opinion? To me, it seems the ISO 9001 standard would disagree. ISO seems to say it pretty clearly, even without having to interpret:

6.2.1 General

Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.

6.2.2 Competence, awareness and training

The organization shall
a) determine the necessary competence for personnel performing work affecting product quality,
e) maintain appropriate records of education, training, skills and experience (see 4.2.4).


Unless, you are making the argument that the work of senior managers does not affect product quality, they certainly appear to be included. I certainly expect them to be. Deming argued they affected product uality more than the operators did. Could you please comment? Thanks.

That's my argument!