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  #1  
Old 26th October 2005, 02:20 PM
kashizadeh kashizadeh is offline
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Question Define control of nonconforming service in public service such as government
How we can define control of nonconforming service in public service such as governmental services?
please help me!
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Old 26th October 2005, 03:17 PM
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Welcome to the Cove.

This sounds like one of the old school assignments I never really understood. I don't quite understand this question either. Can you be a little more specific in what you are looking for?

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Old 26th October 2005, 03:48 PM
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I want write a professional procedure for “ control of nonconforming service “ in service organization but I do not have any idea for it.
Do you have any sample or idea?
Last edited by kashizadeh; 26th October 2005 at 03:51 PM.
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Old 26th October 2005, 04:17 PM
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Originally Posted by kashizadeh

How we can define control of nonconforming service in public service such as governmental services?
please help me!
First of all you have to identify the services (products) delivered by the specific governmental agency. E.g., Education, transportation, electricity, sewage, etc.... What happens then when service is not delivered according to the plan? Preventive action, correction and corrective actions should be part of the procedure, imho. You should get yourself a copy of ISO IWA4:2005 Quality management systems -- Guidelines for the application of ISO 9001:2000 in local government
http://www.iso.org/iso/en/CatalogueD...S2=120&ICS3=10
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Old 26th October 2005, 04:17 PM
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Does the service performed have a set of criteria which would be used to describe the service to be performed? If so, that would be a starting place. If not, why not make up a set of this type of criteria, not only for this measurement, but so that your employees know what is expected?
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Old 3rd November 2005, 07:34 AM
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How i can define correction in service organization such as goverment organization?
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Old 3rd November 2005, 10:05 AM
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Originally Posted by kashizadeh

How i can define correction in service organization such as goverment organization?
Correction is correction--it doesn't matter what type of organization is involved. You establish the requirements, make sure the processes and people are capable, and when something goes wrong, you fix it and try to make sure it doesn't happen again.
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Old 5th November 2005, 01:37 PM
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How we can defined clause 8-3-c in our procedure in service organization?
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