I could not find any other reference to this note in ISO9000 Fundamentals and vocabulary. My question is this, how can you have procedures but not have a requirement to have them documented? Or am I reading this note incorrectly?
We are a manufacturing company and with the six required procedures from ISO the note just does not make any sense to me.
how can you have procedures but not have a requirement to have them documented?
Well, the simple truth is that you can and probably do have undocumented procedures... All of us do. Yes, ISO 9001:2000 requires your system to have "documented procedures required by this International Standard - In other words the infamous six: Clause 4.2.1c.
But you can expect to find more procedures than those six in almost any business. What if it for some reason serves no purpouse to document a certain procedure?
Note 2 in clause 4.2.1: "The extent of the quality management system documentation can differ from one organization to another due to
a) the size of organization and type of activities,
b) the complexity of processes and their interactions, and
c) the competence of personnel."
I could not find any other reference to this note in ISO9000 Fundamentals and vocabulary. My question is this, how can you have procedures but not have a requirement to have them documented? Or am I reading this note incorrectly?
We are a manufacturing company and with the six required procedures from ISO the note just does not make any sense to me.
Thank you for your time.
Sindril
You are required to have the "magic six" plus "any other documents needed by the organization to control its processes." (ref 4.2.1.c and d). It's just, that those others will vary form one company to another. Some processes are so clearly understood at some companies that they may determine they don't have to be documented. That was the intent of the ISO committee that wrote the standard.
3.4.5 Note 1 Procudures can be documented or not.
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