So it's the end of day one and I must recant on my "definition" of above. QRQC is more than a problem solving tool. It is more of a culture or mindset which is applied to all aspects of your business. It emphasizes the "top / down" approach and also utilizes the "bottom / up" approach (with regards to communication avenues). The basis of QRQC is the rapid response to a quality/manufacturing issue, whether it's an external/internal customer or a supplier. It tries to drive C/A to the operator level, where they have control of the "event" and what they can't/don't have control over gets driven upward for necessary resources to fix the issue. One of the tools my customer has employed for documenting what happened is called the "PDCA" form which uses Factor Tree Analysis (very detailed and is directly linked to the PFMEA), 5-Why Analysis (to get to root cause), and some verification forms (along with documenting sorting/containment activities, etc.). As I mentioned before, this form "forces" you to look at all aspects of your system. This is nothing new - it is just the way our French owned customer expects (would like to see) us address issues for them.
Pretty tedious day today, and I'll review my notes closer after tomorrow's session and "finish" what my take is on what this is all about.
NOTE: My only "negative" is that this is geared more to the upper levels of management and it is only one of our customers' expectations. Many of our customers have their own, specific, means of indoctrinating a "newer" culture into the entire workforce. Hopefully my management will take what I bring back, compare it to other customers' expectations, and meld them together for a "system" that makes sense for our business.
Last edited by Bill Ryan - 2007; 17th February 2006 at 11:39 AM.