Feedback mechanism on Whoisregistered.com - A database of registered companies

[Sidney Vianna]

http://www.prnewswire.com/cgi-bin/st...04282617&EDATE=

WASHINGTON, Feb. 15 /PRNewswire/ -- WhosRegistered.com Global, the world's largest free, Internet-based search engine of ISO 9000 and ISO 14001 certificate holders, has unveiled an innovative new feature that gives consumers and purchasers a stronger voice in the sometimes puzzling world of management systems certification.
A simple feedback mechanism now allows WhosRegistered.com Global users to send critical feedback on certified suppliers -- directly to the bodies responsible for issuing management system certificates. Users with little knowledge of the complexities of third-party certification also have the option of elevating their feedback to the accreditation level if they wish to do so.
"The absence of purchaser and consumer feedback is unequivocally the missing link of third-party certification," declares Paul Scicchitano, president and publisher of QSU Publishing Company, which created WhosRegistered.com Global. "We've developed a tool that can be used by the average business person or consumer to share both positive and negative purchasing experiences. There's no question that this new dialogue will lead to more meaningful certification."
The ISO 9000 Advisory Group (IAG), which is comprised of some of the world's best-known experts on management systems, has concluded that the continued demand for ISO 9001 certification as a highly prized ticket to bid on government and industry contracts is likely to hinge on the certification industry's ability to obtain and act upon critical market feedback from customers of certified organizations.
"We are pleased that WhosRegistered.com Global can play a powerful role in improving the value proposition of third-party certification," adds Scicchitano.
In addition to the new feedback mechanism, users are now able to send copies of WhosRegistered.com Global certification records via e-mail to purchasing managers, community leaders and other interested stakeholders free of charge. Dozens of free tips and explanations of some of the more complex aspects of management systems certification also have been added to the site.
To send feedback on certified organizations, WhosRegistered.com Global users need only select "Provide Feedback" or "Elevate Feedback" from the detailed listing screens found on more than 100,000 records.
From its offices located near Washington, DC, QSU Publishing Company collects, analyzes and publishes data on certified organizations throughout the world as well as publishing authoritative monthly journals, books and software on management systems standards like ISO 9000, ISO 14001, ISO/TS 16949, QS-9000, AS9100, TL9000 and RC14001. For more information, contact QSU Publishing at 866-225-3122 (Outside the US call 703-359-8460) or visit http://www.qsuonline.com.

[Icy Mountain]

I wonder if anyone is going to vet the "feedback". Or are we going to get blindsided by the registar's auditor walking through the door with a rant by Ima Tikdoff? Duck and cover.

[Craig H.]

They may be the largest, but its not complete. My company is not listed, and I am not sure that is such a bad thing just yet....

[ralphsulser]

Originally Posted by Icy Mountain

I wonder if anyone is going to vet the "feedback". Or are we going to get blindsided by the registar's auditor walking through the door with a rant by Ima Tikdoff? Duck and cover.

I agree, there are some people out there that have a personality conflict with someone in your organization that could really do some unwarranted damage. I would think they need some type of gatekeeping.

[Helmut Jilling]

at a minimum, they need to implement a feature like eBay has for feedback. If someone flames you with bad feedback which is undeserved, you are able to comment on the negative feedback to set the record straight. The bad comments stay, but your comments are added. Anything less would be unfair.