Okay - I've been waiting and no one is participating. This could be a great forum! Are we all afraid of sharing too much info? So, I'll start....
I think that I have a great system for capturing our customer satisfaction in our industry. My registrar really likes how I have captured the data. In the past, I have handed out data "publicly" in company overviews for potential customers. We are an automotive/motorcycle aftermarket performance parts supplier to mail-order parts distributors, the Big Three, and the actual end-user who uses the product in their vehicle.
If anyone is interested I can safely share some of this data and the form I use to capture it with. The process also is well documented in a procedure which I can share.
Let's get this benchmarking sharing thing rolling...so we can all benefit from each other! Customer Satisfaction seems harmless enough....
Thanks to Crusader for your informative Post and/or Attachment!
How do you propose to share the data (as in what format, 'fields', etc.)?
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A Search is a terrible thing to waste! One Test is Worth 1000 Expert Opinions - The plural of anecdote is not data.
We can't solve problems by using the same kind of thinking we used when we created them. - Unknown
How do you propose to share the data (as in what format, 'fields', etc.)?
Well, the actual data collection and charting is all done in Excel. So, I was most likely going to cut and paste the actual charts into a new Excel doc. It should be easy for anyone to view.
OK - This was a requested forum so I'm trying to get things started.
You have data. What 'fields' (data fields)? I.e.: Number of customers surveyed? Pos vs. neg.?
Why don't you post the data you have so we can see where we're going with this?
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A Search is a terrible thing to waste! One Test is Worth 1000 Expert Opinions - The plural of anecdote is not data.
We can't solve problems by using the same kind of thinking we used when we created them. - Unknown
I have attached the Form, Procedure and the 2005 data file.
It took me a minute to wipe out the company name, etc. in all docs. Don't know whether or not it was really necessary but I did it regardless.
I am open to improvements, questions....etc.
Last edited by Crusader; 6th March 2006 at 08:37 PM.
Thank You to Crusader for your informative Post and/or Attachment!
Just 'Edit' your post. It will be a 'short form'. Click on the 'Go Advanced' button near the bottom. It will open up the main editor window. Scroll down and you will see 'Manage Attachments'. Delete the old attachment and the upload the new attachment.
If you have Skype I can talk you through it if you have problems.
If it was in the post you deleted, I deleted it permanently so there shouldn't be an issue with your uploading it now. If there is, let me know.
__________________
A Search is a terrible thing to waste! One Test is Worth 1000 Expert Opinions - The plural of anecdote is not data.
We can't solve problems by using the same kind of thinking we used when we created them. - Unknown
Just 'Edit' your post. It will be a 'short form'. Click on the 'Go Advanced' button near the bottom. It will open up the main editor window. Scroll down and you will see 'Manage Attachments'. Delete the old attachment and the upload the new attachment.
If you have Skype I can talk you through it if you have problems.
Funny, I was doing that and it would not work to save my life! So I logged out and came back in, saw your post, tried it again and it worked. Go figure?
Anyone needing Customer Satisfaction Data?
My registrar really likes how I have captured the data. In the past, I have handed out data "publicly" in company overviews for potential customers. We are an automotive/motorcycle aftermarket performance parts supplier to mail-order parts distributors, the Big Three, and the actual end-user who uses the product in their vehicle.
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