Elsmar Cove Forum Header Graphic The Elsmar Cove Wiki Sitemap More Free Files The Elsmar Cove Forums Discussion Thread Index Post Attachments Listing Failure Modes Services and Solutions to Problems Elsmar Cove Forums Main Page Elsmar Cove Home Page
NQA-USA
Miner's MSA (Measurement Systems Analysis) Blog 
Go Back   The Elsmar Cove Forum > Common Quality Assurance Processes and Tools > Six Sigma
Forum Username

Wooden Line

What are P5, P95 statistics? Customer issue respondent data

Search the Elsmar Cove
Search Elsmar
Monitor the Elsmar Forum
Follow Marc & Elsmar
Elsmar Cove Forum RSS Feed  Marc Smith's Google+ Page  Marc Smith's Linked In Page   Marc Smith's Elsmar Cove YouTube Page  Marc Smith's Facebook Page  Elsmar Cove Twitter Feed
Elsmar Cove Groups
Elsmar Cove Google+ Group  Elsmar Cove LinkedIn Group  Elsmar Cove Facebook Group
Donate and $ Contributor Forum Access
Courtesy Quick Links

Links that Elsmar Cove visitors will find useful in your quest for knowledge:

Howard's
International Quality Services
Marcelo Antunes'
SQR Consulting
Bob Doering's
Correct SPC - Precision Machining

NIST's Engineering Statistics Handbook
IRCA - International Register of Certified Auditors
SAE - Society of Automotive Engineers
Quality Digest Portal
IEST - Institute of Environmental Sciences and Technology
ASQ - American Society for Quality
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 14th April 2006, 04:05 AM
jackylpt's Avatar
jackylpt

 
 
Total Posts: 38
Please Help! What are P5, P95 statistics? Customer issue respondent data

Hi,there,

I am recording my company's customer issue respondent data. I got the several data about it( 50 data, unit is by day) and got a distribution curve(distriptive statistics) from mintab 12.

The point is my boss want to get information about p5--p95. I really do not what is it.
1.Does anybody know what is it?
2.it is also a distribution curve or just get the p5 and p95 data, but how to get span?
3. and it is also can be get from mintab or other tools?
4. how to do that if use mintab?

your help and advice will be appreciative.

Michael

Sponsored Links
  Post Number #2  
Old 14th April 2006, 01:23 PM
Jennifer Kirley's Avatar
Jennifer Kirley

 
 
Total Posts: 5,567
Does anyone want to respond to this?
Sponsored Links

  Post Number #3  
Old 14th April 2006, 01:51 PM
Jim Wynne's Avatar
Jim Wynne

 
 
Total Posts: 14,077
Quote:
In Reply to Parent Post by jackylpt

Hi,there,

I am recording my company's customer issue respondent data. I got the several data about it( 50 data, unit is by day) and got a distribution curve(distriptive statistics) from mintab 12.

The point is my boss want to get information about p5--p95. I really do not what is it.
1.Does anybody know what is it?
2.it is also a distribution curve or just get the p5 and p95 data, but how to get span?
3. and it is also can be get from mintab or other tools?
4. how to do that if use mintab?

your help and advice will be appreciative.

Michael
It's a little hard to tell what you're asking. What is "respondent data"? (I assume you meant "response"?) What are "customer issue[s]"? What are you trying to find out about the data? Try to explain in detail what you're trying to do, and someone will be able to help.
  Post Number #4  
Old 14th April 2006, 02:12 PM
Steve Prevette's Avatar
Steve Prevette

 
 
Total Posts: 2,378
I suspect p5 and p95 are the fifth percentile and the 95th percentile. You can calculate those in Excel, and I assume just about any statistical software would do that. The "span" is probably the difference between the fifth and the 95th percentiles.
  Post Number #5  
Old 18th April 2006, 10:22 AM
jackylpt's Avatar
jackylpt

 
 
Total Posts: 38
Hi, the below data are our customer service department respond customer requirement.
1,2,3,1,2,0,9,0,10,2,3,4,3,2,1,2,2,0,3,2( 0 means customer service give call back at the same day).
these data is no-normal, so how can I calculate p5--p95, by excel or by Mintab? does anybody can tell me how to do that in detail step? I will appreciate your help.
  Post Number #6  
Old 18th April 2006, 11:23 AM
Statistical Steven's Avatar
Statistical Steven

 
 
Total Posts: 984
Quote:
In Reply to Parent Post by jackylpt

Hi, the below data are our customer service department respond customer requirement.
1,2,3,1,2,0,9,0,10,2,3,4,3,2,1,2,2,0,3,2( 0 means customer service give call back at the same day).
these data is no-normal, so how can I calculate p5--p95, by excel or by Mintab? does anybody can tell me how to do that in detail step? I will appreciate your help.
In Excel you can use the Percenitle function. The p5 and p95 for the above data is 0 and 9.05 respectively. Percentile calculates are distribution free and do not require normality assumptions.
  Post Number #7  
Old 18th April 2006, 11:44 AM
Steve Prevette's Avatar
Steve Prevette

 
 
Total Posts: 2,378
I've attached an example.
Attached Files: 1. Scan for viruses before using, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: xls percentile.xls (13.5 KB, 244 views)
  Post Number #8  
Old 19th April 2006, 03:17 AM
jackylpt's Avatar
jackylpt

 
 
Total Posts: 38
Steve& Steven,

I appreciate your help. And do u know how to use Mintab do it?

Michael
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Forum > Common Quality Assurance Processes and Tools > Six Sigma

Do you find this discussion thread helpful and informational?


Bookmarks


Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Descriptive Statistics where the Data Type is Text? BlankMind Using Minitab Software 4 3rd May 2011 04:56 AM
Error in Minitab (no statistics can be calculated with these data) felfel Using Minitab Software 10 7th July 2009 07:30 AM
Use of Non-Parametric Statistics and Non-Normal Data BradM Statistical Analysis Tools, Techniques and SPC 33 24th April 2009 02:57 PM
3D Math Data, GD&T and FAI - My issue lies more with Profiles Micronus APQP and PPAP 43 16th December 2008 10:24 PM
Bootstraping and Resampling Statistics - Capability for non-normal variable data Ravi Khare Inspection, Prints (Drawings), Testing, Sampling and Related Topics 6 10th March 2002 05:13 AM



The time now is 09:02 AM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.


   


Marc Timothy Smith - Elsmar.com
8466 LeSourdsville-West Chester Road, Olde West Chester, Ohio 45069-1929
513 341-6272
NOTE: This forum uses "cookies".