Visualization of KPI data - Your ideas please

[Crombes]

Hello,

My boss has asked me to improve our information corner with some visualisation (graphs,...,?) in general of the data shared with the operators there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .

Problem is that the operators don't really seem to be interested in this has anyone good ideas -- examples of there visualisation of data (KPI) and would like to share ?

thanks

[Helmut Jilling]

Originally Posted by Crombes

Hello,

My boss has asked me to improve our information corner with some visualisation (graphs,...,?) in general of the data shared with the operators there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .

Problem is that the operators don't really seem to be interested in this has anyone good ideas -- examples of there visualisation of data (KPI) and would like to share ?

thanks

Occasionally tour the floor, and give a 5 EU note to any person who can tell yuo what the charts say. By the time you do this a few times, people will start looking at the charts.

[Claes Gefvenberg]

Originally Posted by Crombes

there are already some graphs in the corner ( cost of non quality ,PPM level at major customers ,.... ) the usual I think .

Could you show us what they look like (Not the figures, just the layout)? That way we should be able to come up with suggstions fitting to your needs.

/Claes

[Statistical Steven]

So the boss things that spicing up the charts will get the operators more interested in the charts? Hmmm...what would Deming say?

[Red4165]

Hi
This may not be what you are looking for but I will offer some suggestions anyway:

Why not go back to basics:

Customer Complaint examples for each month ie. flat, flavour, broken, not working, contaminate etc

Display future changes in products or memos on "Quality Quests" etc

GMP audit results - both positive and negatives

Internal Audit results or memo's relating to areas due to be audited or general feedback relating to audits

Team KPI's - Graphs - if the KPI's are linked back to an incentive scheme put some dollar signs on the target line.

A new memo each month relating to compliance requirements in QA to assist with their understanding of QA

Feedback from the production staff. Start logging and displaying all feedback on how things can be improved- action items resulting from these ideas as well as the status!!
Good luck!!!

JJ

[Steve Prevette]

Here at Fluor Hanford, we do use a SPC driven dashboard for our safety and quality KPI's. I just had an article published in the May 2006 American Society for Safety Engineers magazine "Professional Safety" on the concept. I have attached an example of the layout.

[Crombes]

please find some pics of the infocorner

these cover following items :
PPM level for the 4 biggest customers + # complaints
PPM level for the Key suppliers +# complaints
worst supplier rating
cost non quality
overview scrap costs + sort & rework costs

...

[Helmut Jilling]

Originally Posted by Steve Prevette

Here at Fluor Hanford, we do use a SPC driven dashboard for our safety and quality KPI's. I just had an article published in the May 2006 American Society for Safety Engineers magazine "Professional Safety" on the concept. I have attached an example of the layout.

Thanks, Steve. Nicely done. Nice little package.