Originally posted by cag45:
I have three questions about external documnet control:1
1: How do I contol prints (supplied by customers) when customers don't keep us updated with current prints?
the second two questions are likened to the first
2. How do I get customer cooperation to keep us updated with current prints?
and 3. How do I perform internal print reviews when I am not realy sure if I have the curent rev. level (since my cusotmer won't keep me currnet) but requires that my products meet current rev. level?
I used to be a supplier quality engineer for a company that could not control its prints. Our wire harness supplier implemented a procedure to call me (or the buyer) prior to building an order to verify in our system that they had the latest print. They did this on every order and we still had about 10% wrong - engineering would not even update the computer system, so I had no idea things had changed. Once the supplier had a later revision print than we did.
Another method would be to send a purchase order confirmation for each order with a statement that "product will be manufactured to print number xxxxxxxx revision yyyy unless further instructions are received within 24 hours." This could be quite cumbersome if you process many orders from them.