In Reply to Parent Post by arrowbay
I've been researching all over the place and can't find anything specific on how to verify implemention of a CPA, (Corrective/Preventive Action) followed by validating its effectiveness. We are trying to create a reference document that describes how to first verify implementation (corrective actions were completed) and then how to validate the effectivenss (did the corrective action prevent the recurrence of the problem).
Does anyone have such a guideline that they could share with me?
I have no giudline or reference document.
As an internal auditor what I have done when I wanted to be sure of the effectiveness is this:
Verify that the corrective action indicated was taken, then I will trend the results.
I usually reserve this tactic for serious problems.
This basically amounts to an audit with a very specific scope, but has worked for me.
If it is a repetitive problem I hit that same item on repetitive audits. Rarely has this happened.
I don't know if (in those cases) I am dealing with a mgr who just does'nt get it or gets tired of answering corrective actions.
I don't really like it, my gut tells me that I am using my authority as an internal auditor to be a bully. But I have not been able to come up with another way to get a corrective action to be anything other than a bandaid.
Hope this helps!