What are your 'Quality Objectives'?

[Superchris]

In Reply to Parent Post by António Vieira

What’s a good objective for the process Design and development?
Generally I use “number of nonconformities in the product realization process due to error in the design and development process”.
Any better ideas?

Hi Antonio,
Why don't you try sometingh in the line of "Improving the first pass rate" meaning how many of your designs go through your process without having to go back for modifications/revision.

Cris

[António Vieira]

Hi Cris!

That in fact could be a good idea.
The problem with this design and development process is that it is static. In other words all the design of this company is done and will be changed only if the company decides to start producing a new product, which will not occur for sure.
Anyway, thank for the idea!

[aliakbar]

I belong to technical service provider company and we call our customer calls as jobs so the measureable metrics that we found suitable were

1. Mean Job Repair Time in days

2. Incomplete job percentage

3. Engineer job distribution as job weight or job count

The objectives are set on a by-annual basis such as

Decrease MJRT and maintain it at 2 days or 2.5 days

Maintain monthly incomplete job percentage below 20%

We are looking for other metrics.

comments are welcome

[CNM_QA]

In Reply to Parent Post by António Vieira

Hi Cris!

That in fact could be a good idea.
The problem with this design and development process is that it is static. In other words all the design of this company is done and will be changed only if the company decides to start producing a new product, which will not occur for sure.
Anyway, thank for the idea!

Boas Antonio,

Would it not then be viable to say that currently you are not performing any design and development?

Regards

CNM

[Helmut Jilling]

In Reply to Parent Post by CNM_QA

Boas Antonio,

Would it not then be viable to say that currently you are not performing any design and development?

Regards

CNM

ISO requires you to justify any exemptions. Someone has to be responsible for the design of a product, even an old one. Unless the customer is resp., then it falls on you.

[Boring]

I like Randy's response. The Quality Objectives need to match your overall business objectives. Whether you call them corporate KPI's or strategic goals, etc, etc, if they don't line up with what you are being compensated for (and what is driving the company forward), they won't be accomplished.

[António Vieira]

And what about quality objectives related with requirement 6.3 Infrastructure?
I have some ideas related with maintainance of the infrastructure, such as the number of requests attended in time by the maintainance departement.

Thanks
AV

[Dubai_capi]

i have a question of our quality objectives:
can we state in our quality objective that our quality objective is (to provide the service on the specified date and based on the planned schedule).. will it satisfy the requirement of the SMART objective.