Is there a requirement for Management Review Meeting Minutes?

[Garfield_01]

Hi all,

I have a question about the management review record. Recently, our MR refused to summarize and take management review minute of meeting. He said that the presentations ( from each section ) using during the review can be used as the review output / review record. However, the comment and recommendation from management team was not inclueded. He told me that the requirement was not mentioned about minute of meeting. As far as, the presentation is kept with the follow up activities, everything is ok.
Is this understanding correct? So confuse

Thanks in advance for reply.

Garfield_01

[Jennifer Kirley]

Having and reviewing materials for a management review are one thing; however, the standard asks us for more. ISO 9001: 5.6.1 calls out for records of management review.

Showing we are reviewing the system's results, including audit results and process performance metrics such as scrap rates is easy with minutes. Other methods might work, such as dated lists of reviewed items and specifically responsive management actions or initiatives, resources allocated for plans to change some of those metrics like scrap rates, and projects to improve audit results. See 5.6.3.

Management review references are also found in 8.5.1, Continual improvement.

If there is a staunch refusal to make meeting minutes I wonder if it is because Management does not want to open itself up to legal scrutiny. I guess I have a suspicious mind.

[Jan C]

We use a form for Management Review that covers all things required by the standard and that is included with our minutes as our record. The minutes are for any discussion that is not covered on the form plus it covers all actions determined from the review. After all, action is the "output" of the review and without it, what is the point? We received kudos from our external auditors in both our preassessment and cert audits so it must be working.

[SteelMaiden]

Minutes....well, each of us probably has different ideas of what minutes are, there is a requirement, (Jennifer stated it) that we keep a record of the review. In my mind, that means that you have to indicate which of the inputs were covered, and record the outputs. i.e. decisions made, action items to be followed up on, corrective or preventive actions to be done, etc.

[Garfield_01]

Got your points and thanks a lot for all replys. The story was the customer who performed the audit per TS req gave us the major N/C. The wrap up will be made this evening, and I don't think that suit for.

[Icy Mountain]

Originally Posted by ISO900:2000 Section 5.6.1 (last sentence)

...Records from management reviews shall be maintained (see 4.4.4).

Now read the whole of 5.6.1 General, 5.6.2 Review Input, and 5.6.3 Review Output. You SHALL have some kind of record of all of those items. For example, you SHALL RECORD that you reviewed the audit results since the last management review and you SHALL RECORD that the results were either acceptable or that you are doing something to make them acceptable.

You don't necessarily need MINUTES but you do need a RECORD. Try the attached Management Review Record. Fill in the data that you reviewed and be specific. For example, in Section 6 Status of Internal Audit Activity you would enter "Reviewed Internal Audits 2006-1 & 2006-2, covering the entire QMS. 5 Findings noted, see Corrective Actions 2006-1 through 2006-5. All CAs are closed.

During the actual review, assuming Management finds that Internal Audit Activity requires no further action, you simply record by hand, "Results acceptable". If further action is required (e.g., Closing Corrective Action 2006-5), you would fill in something like "See Item 1 in Section 14" (i.e. Improvement of effectiveness of the Quality Management System and its processes, by the way). In Section 14 you would record as Item 1 "Close Corrective Action 2006-5 by March 1st assigned to Garfield_01."

[vanputten]

Garfeild_01:

How does your organiztion provide evidence of any decision or actions related to 5.6.3, a, b and c?

What was presented in the meeting probably only provides the data to support whatever decision are made. My guess is that the presentation material does not include decisions and actions as a result of the Management Review.

Regards,

Dirk

[Garfield_01]

Icy Mountain:

Thanks a lot for the example. I'll try this to the MR and hope I won't explain him much detail.

Drik:

Your guess is correct. At least we fail Req.5.6.3 (a). So much of work to do before the coming survelliance audit!