Level 0 Process Map - What is a Level 0 Process Map?

[skappesser]

Anybody out there ever hear of this? I am doing my 6 Sigma Blackbelt homework. This is one of the questions. It's not in any of the class material, I have searched the web and the cove. I'm guessing it is the most detailed, micro level of a process.

[chergh]

I think it is the reverse actually. Something in the back of my mind is saying it is the highest level process map i.e. an organisational view of the process.

[Ted Schmitt]

In relation to CMM ?

Found some info :

According to ISO/IEC 15504 level 0 : Incomplete - the result of the process are hard to identify or are not produced adequately.The purpose of the process is not satisfied or is not implemented.

[DsqrdDGD909]

Originally Posted by skappesser

Anybody out there ever hear of this? I am doing my 6 Sigma Blackbelt homework. This is one of the questions. It's not in any of the class material, I have searched the web and the cove. I'm guessing it is the most detailed, micro level of a process.

I hadn't heard of this but from a google search, it appears to be the overview or highest level.

For example: http://www.ecu.edu.au/research/CR_Pr...Map%20v2_1.pdf
See pages 7, 8 and 9.

[DsqrdDGD909]

Originally Posted by skappesser

Anybody out there ever hear of this? I am doing my 6 Sigma Blackbelt homework. This is one of the questions. It's not in any of the class material, I have searched the web and the cove. I'm guessing it is the most detailed, micro level of a process.

How about this?
http://www.automationworld.com/view-2584

Dr. Salman Taghizadegan took nine years to complete “Essentials of Lean Six Sigma,” published in 2006 by Elsevier Inc. “When I started, there were no books on Lean Six Sigma,” recalls this Lean Six Sigma Master Black Belt and chemical engineer. He’s produced a textbook for academics and manufacturers that covers statistical theory and concepts, as well as the how-tos of engineering and implementing Six Sigma.
Vital to his approach is a road map to Lean Six Sigma continuous-improvement engineering strategies. Five phases comprise that process: Phase 0, process definition/projection selection; Phase I, process measurement; Phase II, process analytics; Phase III, process improvement; and Phase IV, process control and maintenance.

Each phase has unique tools or techniques. For example, in Phase 0, it’s the affinity diagram, used to generate ideas, and the quality function deployment, which Taghizadegan also calls the House of Quality. It develops a matrix that focuses on best opportunities and priority of actions. Phase 0 also has an overall business-process map, which is called SIPOC for supplier, inputs, processes, outputs and customer objectives.
……

Phase 0 and all other phases and their respective tools focus not just on thinking, but on outcomes. “Phase 0 makes you understand the project goals and direction. Phase I collects data from the current process and measures it,”

[DsqrdDGD909]

Originally Posted by skappesser

Anybody out there ever hear of this? I am doing my 6 Sigma Blackbelt homework. This is one of the questions. It's not in any of the class material, I have searched the web and the cove. I'm guessing it is the most detailed, micro level of a process.

Last one I promise

McDonnell Douglas Aerospace-St. Louis (Boeing Integrated Defense Systems) - St. Louis, MO

Original Date: 05/08/1995
Revision Date: 10/24/2006


Best Practice : Enterprise Process Model - the Eight Key Processes
As part of its Process Based Management (PBM) program, McDonnell Douglas Aerospace (MDA)-St. Louis is using a Model Structure (Figure 2-19) to ensure complete and systematic coverage. The highest level (Level 0) is divided into eight key processes which each have a senior executive as an owner. These eight process include Asset Management, Business, Human Resource Management and Services, Integrated Business Planning and Management, Integrated Product Definition (IPD), Post Delivery Support, Production Flow, and Supplier Management and Procurement.


These processes encompass all programs and projects undertaken by the company. Programs such as the F/A-18 aircraft program represent a business unit, and the eight key processes impact the success of that program. Under each Level 0 process are a number of Level 1 processes such as Manage Physical Assets, Fabricate Tools and Parts, Assemble and Test Product, Assure Product Quality, all of which come under the Production Flow Level 0 process.

http://www.bmpcoe.org/bestpractices/.../mdasl_34.html

[vanputten]

Hello Skappesser:

There is no generally accepted definition of "level O." This must be a proprietary thing specific to Six Sigma, a specific company or industry, or a specific publication.

Regards,

Dirk

[qualityboi]

We call our system level process map a level zero. Take all the level 1 headings and connect them together in the appropriate process flow to get the system level. Attached is the model we used for the level zero. Suggest to download the picture and open it as it doesn't show up clearly in the browser.