Re: Implementing ISO 9001 in a school (Education)
Well, in order to implement the standard he/she will have to document about 23 procedures, which are part of commonly 4 processes.
The four process are: Strategic Management, Academic Training (Management), Human Resources Management and Administrative Management.
The procedures could be:
Strategic Management, Organization communication, management revision, document management, document control, internal auditing, external audits
Admission, planning, follow up, non conformance service, curriculum design
Also: purchasing, contracting ( external suppliers ) , payroll, cafeteria ( if you have one )
Training and development, health and safety among others.
Then you will have to develop all these procedures, and integrate then with the qiality policy and the quality objectives, so you have indicators that are measured, and these indicators are related with the objectives, so you measure the indicators for procedure, and for process, and finally the whole quality management system.
The system will depend on the school.