Multiple Work Orders at work station found during Internal Product Audit

[Hoeyster]

I performed an Internal Product Audit last week. I found Multiple Job Packs and specification sheets at the work station. I issued a CAR for this. I cited ISO 9001-2000 para. 7.5.1. I know I read in one of the standards something specific about only having documentation that applies to the work you are performing, you cannot have multiple work orders at the work station.
Can somebody help me out here, point me in the direction of this clause in the standard.

[qcman]

7.5.1 Control of Production and service Provision

If I am understanding you correctly I do not see anything here that would indicate multiple work instructions/orders can not be in possession at one time. By practice our machine operators turn in the work instruction ( quality records on back) after each job but the pack line may have 5 - 8 different ones at any given time. The key is are the documents the most current revision level? To help insure this is the case we print the time/date on every doc along with the statement *Void after 48 hours* or 24 in some cases.

[Sidney Vianna]

In Reply to Parent Post by Hoeyster

I know I read in one of the standards something specific about only having documentation that applies to the work you are performing, you cannot have multiple work orders at the work station.

If you read this requirement somewhere, it is not from ISO 9001 nor the TS 16949 standard. It could be from an internally developed document, such as a procedure.

As a suggestion, for future internal audits, when you are taking the notes with the evidence you are collecting, force yourself to write the source of the requirement you believe it is being violated. So, you don't have to rely on memory only, like in this case.

[Hoeyster]

I have found my source of information, I was reading through a 5S manual and in there it states "SORT THRU & SORT OUT - Sort means that we remove all items from the work place that are not needed for currentproduction.

[Sidney Vianna]

In Reply to Parent Post by Hoeyster

I have found my source of information, I was reading through a 5S manual and in there it states "SORT THRU & SORT OUT - Sort means that we remove all items from the work place that are not needed for currentproduction.

Thanks for clarifying that. Let me ask you. Is there any evidence that keeping several work packages at the work station negatively affect the work? Certainly it can create confusion if the operator doesn't pay attention to the right package. But keep in mind that, if you "wrote up" this as NC and expect corrective action, this might lead to a scenario where all the job packages (other than the one being currently worked) will be kept distant from the work stations. If the operator will have to walk back and forth to the place where the job packages are kept at, this might affect productivity, depending on the distance involved.
I am not saying that your "write up" is wrong, but you have to look at the big picture to make sure the correction is not worse than the present situation.

What if the work station had folder holders to the side. Would that satisfy the 5S expectations?

[Helmut Jilling]

In Reply to Parent Post by Hoeyster

I performed an Internal Product Audit last week. I found Multiple Job Packs and specification sheets at the work station. I issued a CAR for this. I cited ISO 9001-2000 para. 7.5.1. I know I read in one of the standards something specific about only having documentation that applies to the work you are performing, you cannot have multiple work orders at the work station.
Can somebody help me out here, point me in the direction of this clause in the standard.

If the extra ones are neatly organized, waiting in a que to be used next, and there is a clear logic as to why they are at the work area, there would be no problem, would there? If they are confusing and may cause errors, that could be a problem.

[Hoeyster]

This is exactly what we are doing. They are going to have a folder marked future runs, or something along that line, for future job packs. This way productivity will not be interrupted.