In Reply to Parent Post by scott_estel
Long time lurker, 1st time new poster.
Could please give me some examples on who your company has designated the cutomer rep? Just what does this person do when they are not fighting crime?
Their duties listed in the standard seem pretty broad. Just wondering how others have handled it.
My company is small (100 peeps) and is into the metal stampin' and fabricatin' business.
Welcome to 'posting', instead of 'lurking'........
Typically, in the plants I've been involved with, the Customer Rep is a Quality Engineer. Their principle roles are on the multi-disciplined team doing the Flow-chart, PFMEA, Controls plans, ensuring that any new work being quoted has the capability to be supported (like gauging etc.) identifying any characteristics for SPC, liaison with the customer when dealing with alerts, 8D's, containment etc. etc. etc.
Then, after lunch..........