ISO 9001 in a Service Operation

[Bob Schiller]

A short question: I have a contact that wants to register to ISO 9001, the operation is strictly a service operation. How to do this is the question. Waive all the non-applicable sections?
Thanks in advance!

[Marc]

What service do you supply?

[Bob Schiller]

The business is an equipment rental business

[potdar]

Originally Posted by Bob Schiller

A short question: I have a contact that wants to register to ISO 9001, the operation is strictly a service operation. How to do this is the question. Waive all the non-applicable sections?
Thanks in advance!

Of course you'll waive all non-applicable sections. The twist lies in defining and justifying the non-applicability. This has to be decided on a case to case basis. Your particular business will have to be analysed as a specific case and a QMS will need to be defined for your business contours.

[BradM]

Since this is a pure service operation, what about going for 9002 or 9003, instead of 9001?

[potdar]

Originally Posted by BradM

Since this is a pure service operation, what about going for 9002 or 9003, instead of 9001?

Brad,

Unfortunately 9002 or 9003 dont exist. They expired sometime in 2003.

[Stijloor]

Originally Posted by Bob Schiller

A short question: I have a contact that wants to register to ISO 9001, the operation is strictly a service operation. How to do this is the question. Waive all the non-applicable sections?
Thanks in advance!

Hello Bob,

List all your processes within your equipment rental business; from initial contact with the customer all the way to the equipment delivery/pickup; including invoicing and possible customer feedback.

Now look at ISO 9001:2000, what requirements within Section 7 do not apply?
For example, if you do not perform inspections and testing, you can exclude Clause 7.6. Remember, exclusions are limited to section 7.

Hope this helps.

Stijloor.

[Helmut Jilling]

Originally Posted by Bob Schiller

A short question: I have a contact that wants to register to ISO 9001, the operation is strictly a service operation. How to do this is the question. Waive all the non-applicable sections?
Thanks in advance!

You may find there is really not that much that is "Not Applicable." However, typically, there will be a numbe rof sub-clauses that may be rare, but occasional. Just define those that are completely not-applicable, and explain why in your manual.