Supplier Excuse: Sending Defective Unit to Catch Up Shipping Schedule

[qbwu1]

Please comment on this excuse from a suppleir:
" Sending defective units to catch up the shippinng schedule"

[tomvehoski]

I've seen things like that, as a customer, where we know that there are issues at the supplier but we need inventory. We would do a sort/evaluation on the product and figure out what we could use to keep production going.

[GStough]

In Reply to Parent Post by qbwu1

Please comment on this excuse from a suppleir:
" Sending defective units to catch up the shippinng schedule"

As shocking as it may seem, this happens frequently in the manufacturing sector. When shipping or production demands are high, quality often suffers, which in turn results in unhappy customers....Not a justification by any means, but this happens and is a constant source of frustration for many quality managers....

[Marc]

In Reply to Parent Post by qbwu1

Sending defective units to catch up the shipping schedule"

Am I reading that right? Defective units?

[Stijloor]

In Reply to Parent Post by qbwu1

Please comment on this excuse from a suppleir:
" Sending defective units to catch up the shippinng schedule"

Hello qbwu1,

Looks shocking to many, but you what? At least they are honest. There are some suppliers that ship you cr@p knowingly, and let you come to that conclusion.

Bad either way.

Stijloor.

[qbwu1]

Yes, defective unit. A defect (nonconformant part in unit) that can be replaced later by shipping the conformant part.

[Cari Spears]

Did they perhaps make arrangements with the buyer in advance to ship the defective unit so that their on-time delivery rating (or whatever you might have) wasn't affected?

[Sharon_Noble]

Here is a direct quote from one of our suppliers....
"Now I'd rather take a chance and potentially ship incorrectly than hold a shipment to the following day for checking but have production stopped." This was after many issues of Part A being ordered and Part B being shipped. Everything was shipped on-time however 1/100 parts were the wrong part. Now this would hold up production even longer than shipping the right part 1 day late as the wrong part needs to be quarantined, shipped back to the supplier and then we have to wait for the correct part to come in. (considering we are logistically challenged here in BC, this could sometimes take 2 weeks)
After a few emails, conference calls, and one on-site visit, we have finally solved the solution. We agreed to push our ordering date back one day to give them that extra time to do a pre-shipping quality check...
Unless we had agreed to accept shipments that were potentially incorrect/nonconforming, and proceed with internal inspection/sorting I would inform the supplier to not send the shipment until it was verified that 100% was conforming prior to it being received on our docks....