In Reply to Parent Post by hinnix
1. describe , giving practical examples , two total quality management tecniques for improving a company@ quality performance.
2.(a) briefly describe each of the aspects of the quality of a service and illustrate your answer with practical examples.
(b) using the diagram where appropriate , briefly discuss source inspections and successive check and self check inspection systems.
Before you get a potential flaming from any users (which is out of our control), let me give you some tips on how you should approach this problem.
1. Spoon feeding is frowned upon here. To give the impression that you are really in need of help and not asking for spoon feeding, please attempt to come up with a solution to each question. Never mind if you make mistakes or you do not have enough facts. Others will jump in to correct you, give new ideas and guide you along.
2. If you do not have ideas, use the requirements of each question as key words to search the forum or 'contents' here. Certainly, there are answers for you.
3. Please understand that most if not all of us here are working people who left behind the books years ago. Nobody enjoy going back to those 'academic' things. All of us are more involved with the practical and not academic side of quality and manufacturing. Therefore adding meat and ideas is much more convenient than framing an answer for an academic question.
I am confident you'll get good help and input if you proceed in this manner.