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Old 14th February 2008, 07:09 AM
Umang Vidyarthi Umang Vidyarthi is offline
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Yin Yang ISO/IEC Guide 76:2008 - Customer Satisfaction
Hello covers,

ISO and IEC have jointly brought out a new guide to develop service standards.
The link from Quality digest's 'Inside Standards',about much awaited ISO/IEC Guide 76:2008,is given below :

Moderator note: Removed Dead Link

/Umang
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Quality has to be caused, not controlled.-Philip Crossby
Success comes in cans, failure in can'ts
Last edited by Coury Ferguson; 8th September 2008 at 12:52 PM.
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