Quantitative Customer Satisfaction Surveys - Templates or Forms?

[Watchwait]

We too need to develop a quantitative Customer Satisfaction methodology. Does anyone have a template for a generic template of sorts for this purpose? BTW, we make remote presence robots we sell to hospitals.

Moderator note: This thread has been snipped from the end of an old thread in the obsolete QS9000 forums and moved to start a new thread in this forum.

[Wes Bucey]

Originally Posted by Watchwait

We too need to develop a quantitative Customer Satisfaction methodology. Does anyone have a template for a generic template of sorts for this purpose? BTW, we make remote presence robots we sell to hospitals.

Cool! I suppose these are the robots with the two-way TV, etc. that allows a medical professional from down the hall or across the world to observe and interact with a patient or a fellow professional. Which customer's satisfaction are you most concerned with?

1. the organization which actually purchases the product?
2. the medical professionals who use it?
3. the patient who benefits [or not] from it?

[Watchwait]

Hi Wes!

Yes, that's exactly what they are! And to answer your questions:
1) Yes
2) Yes
3) Yes

FYI, here's a photo of the device. Any & all comments welcome!

[Wes Bucey]

Interesting! I've clipped these posts off the old thread to start a new thread here in the Benchmarking forum. Establishing customer satisfaction metrics is a form of benchmarking.

Let's see what kind of response this uncluttered thread topic can generate!

[Marc]

Here are a few existing Customer Satisfaction forms which might lead to some ideas.

Existing Customer Satisfaction discussion threads.