In Reply to Parent Post by Bob the QE
I hope this a simple question:
Is there any reason that a quality manual cannot be soley controlled in an electronic media (file/server) and thus making all printed copies uncontrolled. The purpose for this would be to allow a Sales team to send these out customers or possible customers for review and each internal department having access to a control version without worrying about the old school way of keeping track of "controlled copies"?
Sending out a Quality Manual to Customers?? I guess this might be OK if it is that 4 pager we've talked about in here and it really doesn't say much. Maybe it is more of a sales brochure.
I remember years ago, there was a company that wanted to develop a quality system to meet the Customer requirement. Apparently another competing vendor sent the Customer their Quality Manual (great detail in this one). Well, the Customer gave a copy to the prospective supplier for them to clone. Can you believe that??
Quality systems are proprietary.
I would never send your systems to the Customer but if the Customer wants your Quality Manual, send the index page only.
Never, ever send out detailed quality systems with forms to your Customer.