ISO 9001: 2000 - Internal Audit Checklist for Software Projects

[Colin]

As Andy has stated, it is very difficult for someone who has not seen your service department to help you to prepare a checklist.

As basics go, why not take the procedure(s) for the department and start asking for evidence that the procedure accurately reflects what they do and that this is what you as a business want to be doing - is it helping you to satisfy customer requirements.

You could ask what their objectives are and whether these are being met - and if not, why not? You could check that the inputs to the service department are appropriate and that the outputs from the service department are suitable as inputs for the next department/process in the line.

I could go on but ... by the way, have you been trained as an auditor? If not, you really ought to consider attending a course. If you have been trained, look up your course folder and remind yourself of the techniques your tutor showed you - they work!

Good luck and keep us informed.

[Marc]

In Reply to Parent Post by AndyN

No-one can provide you with a meaningful, useful checklist for your system. <snip>

This is true, however sometimes seeing what someone else has as a checklist helps a person in developing their in-house check list. Call it an "example".

Never underestimate the value of an example which may not fit some (or many) of another company's exact scenario and/or processes in helping someone to think and then develop their own. Like other "canned" documents, they may not fit a company exactly, but they can help to serve as a guide.