Employee satisfaction Index

[D.Salman]

Dear Experts,
Suppose I have the customer satisfaction index of four service agencies, the four agencies under the same government.
Can I take the simple average of the four indexes to create an overall index? The same survey plan been followed with the four agencies.
Many thanks in advance

[joshua_sx1]

...I’m not a member of the expert society you are addressing… but I would like to share my pov…

…yes, I guess, you can take the average of the four indexes to create an overall index… specifically if all of them are having the same impact (attribute) in your performance improvement index… and as you mentioned that the same survey plan have been followed with the 4 agencies anyway…

…btw, your thread title is “employee satisfaction index”… but your inquiry content is all about “customer satisfaction index”… does it mean that your “employee is your customer”?... do you have opening?

[D.Salman]

Dear all,
Sorry for the mistake, employees satisfaction index not customer.
Regards

[joshua_sx1]

wow! you are measuring employee satisfaction!?!

… (if you don’t mind) what is your company name?...

[Jennifer Kirley]

One can make an overall employee satisfaction index, but I would advise against it. Data are only worthwhile if it is serving a purpose; having data for separate groups allows management to respond to the data, and then check back to see if the actions were helpful or not. Mixing data among the groups makes it difficult to identify which group to focus on.

[joshua_sx1]

...I guess, it will also be depends on the “questionnaires” they will be given (or they had given)… if they want to know specific “satisfaction” level, then their questionnaires should be somehow designed to generate “index” from that specific purpose…

...but from the way I look at it, since it is the employee’s satisfaction level that their company wants to find out, the questionnaires would be somehow generic in approach that can be both answered from managers point-of-view to engineers, supervisors and even skilled workers (and so on)… and of course, a simple average computation would give them the overall satisfaction level...

...again, unless of course they have different purpose for obtaining employee satisfaction on different relevant level of their organization, as what Jennifer Kirley is emphasizing, then they have to devise their questionnaires for that purposes…