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complaint files and reports, customer satisfaction, implementation of a standard in a company, iso 10002 - handling customer complaints, roadmaps (general such as implementations)
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  #25  
Old 25th September 2009, 11:08 AM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by Sidney Vianna View Post

And even more people get certified to ISO 10002, a standard that states it should not be used for certification purposes.
Excellent--a certification with a built-in nonconformity.

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  #26  
Old 25th September 2009, 11:10 AM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by Jim Wynne View Post

Excellent--a certification with a built-in nonconformity.
Hadn't thought about that perspective. What would be correction and corrective action?

But.....wait a minute. If the document contains no requirements, there can't be no nonconformity....

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  #27  
Old 25th September 2009, 12:02 PM
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Re: ISO 10002:2004 implementation roadmap

I can certify your organization to ISO 10002 for a bargain price. The certificate will be unaccredited though. If you want an accredited certificate it will cost extra though, because I'll need to pay a buddy to set up a separate LLC to accredit me. Or maybe I can have IAB handle the accreditation?
  #28  
Old 25th September 2009, 12:07 PM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by howste View Post

I can certify your organization to ISO 10002 for a bargain price. The certificate will be unaccredited though. If you want an accredited certificate it will cost extra though, because I'll need to pay a buddy to set up a separate LLC to accredit me. Or maybe I can have IAB handle the accreditation?
I would have to see a sample certificate first. I want it to be fancy-looking.

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  #29  
Old 25th September 2009, 01:41 PM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by Jim Wynne View Post

I would have to see a sample certificate first. I want it to be fancy-looking.
Of course. It will be on high grade paper with a shiny gold seal. I can also apply official-looking accreditation marks from ANAS and UKAB.
  #30  
Old 25th September 2009, 02:37 PM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by howste View Post

Of course. It will be on high grade paper with a shiny gold seal. I can also apply official-looking accreditation marks from ANAS and UKAB.
The watering-down of the ISO whatever standard "registration" process continues.... No wonder that credibility is questioned...

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  #31  
Old 25th September 2009, 05:29 PM
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Re: ISO 10002:2004 implementation roadmap

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In Reply to Parent Post by howste View Post

Of course. It will be on high grade paper with a shiny gold seal. I can also apply official-looking accreditation marks from ANAS and UKAB.
Let me help you with the logos:


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  #32  
Old 25th September 2009, 05:35 PM
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Thumbs up Re: ISO 10002:2004 implementation roadmap

Hey! I want in on this! I have a brother who can print those certificates for a really low fee. He will use something which looks like gold, but is very cheap....He can also provide a small date counter which changes the date on the certificate (if monuted in a frame we can supply too) every three years by wireless once we get the client to pay their renewal fees.....

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