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Old 27th July 2008, 11:55 PM
Sima Sima is offline
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Read This! Self-audit check list for Gap Analysis of the requirements of ISO 10002
Dear Friends

we want to implement ISO10002 Requirement in our organization .
I would like to know if anyone have a pre- audit checklist or self-audit check list for Gap analysis of the requirements of ISO10002 Customer complaints
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Old 28th July 2008, 12:13 AM
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Default Re: Self-audit check list for Gap Analysis of the requirements of ISO 10002
Welcome. We had some previous discussions here and the following is one of the thread: ISO 10002:2004 - Customer Satisfaction - Customer Complaint Procedure
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Old 6th August 2008, 07:47 PM
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Default Re: Self-audit check list for Gap Analysis of the requirements of ISO 10002
is it the best way to design a process having as a reference the ISO10002:2004 guidelines.
Im trying to improve our process of comunicatios with our clients
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