Quality Objectives - Examples and Measurement of status/achievment of

Does anyone have a mechanism/system etc for the measurement of status/achievment of published quality objectives??

Regards
Eric

[Jim Biz]

What we use here are 4 major objective catagories - tracked on a per quarter basis.

% of on time deliveries
% of internal scrap/nonconformances
% of suplier deliveries
Customer complaints comparison present year to past year figures.

The "chosen objectives" vary from company to company (financial $ figures can be used as well) but the percentages are what we use to "set a goal level" track & report achievements.

Would be interested in hearing which "objectives" you have published?

Regards
Jim

[This message has been edited by Jim Biz (edited 22 January 2001).]

We use a matrix approach that describes the activity, measurement, goal, function responsible, and frequency of review. Matrix also includes action taken when performance falls below goal.

[Greg Mack]

Hi Eric,

I don't know if this will help or not but I believe that Objectives should fall into the "SMART" category.

That is Specific, Measureable, Accountable, Realistic and Time.

If your objectives are structured in this way then it is easy to compare actual data to the stated objectives. At least that is what I find.

I also liked Doug's Matrix approach.

[JSGesmundo]

Originally Posted by Doug Stimson

We use a matrix approach that describes the activity, measurement, goal, function responsible, and frequency of review. Matrix also includes action taken when performance falls below goal.

How do I use the matrix approach?

Can you give me an example?