In Reply to Parent Post by comedyjester
We will be looking for ISO 2001.
Not one I'm familiar with, google's no help either - the requirements may be different on this one to other ISO management systems.
I just didnt want to start a quality manual only to have to change it drastically later.
How much will your business be changing in the next year? Will there be any processes changing?
I will try what you suggest but the combinations and permutations could be enormous and it would be good to havce some suggested groupings. e.g. Purchasing. The procedure to buy a computer is completely different to buying a pen and I could write procedures for each. (We do actually have a Procurement strategy so i will use that but the example is still valid to show my problem with other procedures).
You may not need to go into that much detail. Genreally I would kep this "top level", e.g. "Customer Enquiry", "Purchase consumables" etc
As an example contents I would probably expect the following:
Management responsibility, planning & review
Purchasing - consumables
Purchasing - capital expenditure / equipment
Measurement Analysis & Improvement
Customer complaints / feedback
Corrective / Preventive actions
I may be completely off the mark however - I do not know your business but generally those headings should give you a start. Don't be afraid of rewording titles or breaking procedures down - it's your manual and it shouldn't be a copy of the standard word for word.