Elsmar Cove Quality and Medical Device Discussions

The Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Cove Discussion Forums Main Page
UL - Underwriters Laboratories - Health Sciences
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > Common Quality Assurance Processes and Tools > Quality Management System (QMS) Manuals
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

Quality Manual and Procedures Manual for Small Service Business


Elsmar XML RSS Feed
Elsmar Cove Forum RSS Feed

Monitor the Elsmar Forum
Sponsor Links



Courtesy Quick Links

Links that Cove visitors will find useful in your quest for knowledge:


International Standards Bodies - World Wide Standards Bodies

ASQ - American Society for Quality

International Standards Organization - ISO Standards and Information

Atul's
Quality Forum Online

Howard's
International Quality Services

Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum

Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Related Topic Tags
quality manual(s), service company or industry, quality system manuals, small companies (small businesses)
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 25th November 2008, 06:40 AM
comedyjester

 
 
Total Posts: 4
Thank You! Quality Manual and Procedures Manual for Small Service Business

I am writing a Quality Manual and Procedures Manual for a small service company.

We provide consultancy and workshops for the Hospitality and Leisure Industry and we have under ten staff.

Most of the manuals I have seen seem to be for larger companies and production companies.

Can anyone point me in the direction of examples for small service businesses?

Ideally I would like to have a look at the contents pages.

Thanks

Richard

Sponsored Links
  Post Number #2  
Old 25th November 2008, 06:56 AM
achorste's Avatar
achorste

 
 
Total Posts: 200
Re: Quality Manual and Procedures Manual for Small Service Business

Morning Richard,

There are a few mandatory items in quality manuals (assuming you're looking at ISO 9001 style manuals) such as quality policy, contract review, corrective action etc but the most important thing is for it to describe your processes and how you perform each function in enough detail that the people working with the procedures understand everything they have to do.

I wouldn't start off looking at other peoples manuals - their manual isn't for your business afterall.

Try mapping the process out from the first point you receive an enquiry (or even earlier with marketing) through to the point where you receive the money and perform the function (or later with soliciting feedback for continual improvement). Through this you can identify your key business functions - each of those should be represented in your manual.

Will you be seeking certification to any particular standard e.g. ISO9001?
Sponsored Links

  Post Number #3  
Old 25th November 2008, 07:04 AM
comedyjester

 
 
Total Posts: 4
Re: Quality Manual and Procedures Manual for Small Service Business

We will be looking for ISO 2001.

I just didnt want to start a quality manual only to have to change it drastically later.

I also dont want to put too much in so was therefore looking for a standard contents for a small service company.

I will try what you suggest but the combinations and permutations could be enormous and it would be good to havce some suggested groupings. e.g. Purchasing. The procedure to buy a computer is completely different to buying a pen and I could write procedures for each. (We do actually have a Procurement strategy so i will use that but the example is still valid to show my problem with other procedures).
  Post Number #4  
Old 25th November 2008, 07:24 AM
achorste's Avatar
achorste

 
 
Total Posts: 200
Re: Quality Manual and Procedures Manual for Small Service Business

Quote:
In Reply to Parent Post by comedyjester View Post

We will be looking for ISO 2001.
Not one I'm familiar with, google's no help either - the requirements may be different on this one to other ISO management systems.

Quote:
I just didnt want to start a quality manual only to have to change it drastically later.
How much will your business be changing in the next year? Will there be any processes changing?

Quote:
I will try what you suggest but the combinations and permutations could be enormous and it would be good to havce some suggested groupings. e.g. Purchasing. The procedure to buy a computer is completely different to buying a pen and I could write procedures for each. (We do actually have a Procurement strategy so i will use that but the example is still valid to show my problem with other procedures).
You may not need to go into that much detail. Genreally I would kep this "top level", e.g. "Customer Enquiry", "Purchase consumables" etc

As an example contents I would probably expect the following:

Scope
Document Control
Quality Policy
Management responsibility, planning & review
Employee training
Customer enquiries
Product realisation
Purchasing - consumables
Purchasing - capital expenditure / equipment
Measurement Analysis & Improvement
Customer complaints / feedback
Corrective / Preventive actions
Internal audit

I may be completely off the mark however - I do not know your business but generally those headings should give you a start. Don't be afraid of rewording titles or breaking procedures down - it's your manual and it shouldn't be a copy of the standard word for word.
  Post Number #5  
Old 25th November 2008, 07:32 AM
comedyjester

 
 
Total Posts: 4
Re: Quality Manual and Procedures Manual for Small Service Business

Thanks for that.

What is expect with "Product realisation" for a service company? Could this be "Service Realisation?"
  Post Number #6  
Old 25th November 2008, 07:41 AM
achorste's Avatar
achorste

 
 
Total Posts: 200
Re: Quality Manual and Procedures Manual for Small Service Business

Yeah - product and / or service.
  Post Number #7  
Old 25th November 2008, 08:27 AM
Randy's Avatar
Randy

 
 
Total Posts: 8,399
Re: Quality Manual and Procedures Manual for Small Service Business

Look at the upper left hand corner of this page and you'll see a Green button marked "Post Attachments" ...there are probably 50 examples of manuals at your disposal for free including one that is on a single sheet of paper.
  Post Number #8  
Old 25th November 2008, 09:14 AM
harry

 
 
Total Posts: 6,273
Re: Quality Manual and Procedures Manual for Small Service Business

Scroll down to the "Similar Discussion Threads" box below. There are at least 3 similar threads with some good advice therein.
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > Common Quality Assurance Processes and Tools > Quality Management System (QMS) Manuals

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Creation of Quality Manual, Procedures Manual, Work Instructions and Guidelines kensonic_qmr ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9 2nd November 2011 03:26 AM
Seeking example Quality Manual for a small service sector organization sitapaty Quality Management System (QMS) Manuals 2 14th April 2010 08:44 AM
Quality Manual Review - Should the manual link all procedures sowmya Quality Management System (QMS) Manuals 5 5th May 2009 05:20 AM
Looking for a Gigatronics 610 User's Manual or Service Manual or both dmp9135 General Measurement Device and Calibration Topics 3 28th September 2007 12:14 PM
Help Writing Quality Manual Small Startup Magus Quality Management System (QMS) Manuals 4 17th November 2005 02:21 AM



The time now is 03:03 AM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.


 


NOTE: This forum uses "Cookies"

Elsmar Cove Quality and Medical Device Discussions